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Custom Color Set
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66,880 Verified Client Reviews |
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Would recommendGreat color, easy to do, price excellent, just need formula adjusted to cover white gray better. 0 of 0 people found this review helpful. Did you? |
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EASY, PEASYVery easy to use, they have thought of it all! Product does not drip. stays put, goes on easily, no fuss, no mess! 0 of 0 people found this review helpful. Did you? |
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Hair colorThis last one was darker than before and also made me break out behind my ears. I've never had any problems so I was very surprised about this 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerri - We’re sorry to hear that your color came out darker than you expected. We have reached out to you with Allergy Test information, as well as some tips for optimal color application results. |
Did not cover all greysThe greys that were covered were very light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPriscilla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great productsI love the color. I just wish I received a brush each month since I threw the one I received in my first shipment out. It didn't tell me to keep it in the directions. I went out and bought one. 0 of 0 people found this review helpful. Did you? |
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Great colorI liked the color the only thing is that it faded on the bottom half of my hair already. 0 of 0 people found this review helpful. Did you? |
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Not happyMy hair is now dry and doesnt look much different besides being over dry 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarcia - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Nice colorI love the color on my hair but it washes off so fast it's like if it's a semi permanent color, I explained when I started this program my hair was blond and I was trying to go back to dark but by the time I get my next shipment my hair it's 3 different shades already, I haven't canceled because like I said I love the tone but I think the products you guys use are not the greates.. so happy but unhappy at the same time.. 😕 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLizeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Bad colorI asked to take the red out twice and my hair just got more red. Going to cancel my subscription 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
ReviewI didn't like your hair color, it was to dark..It also doesn't give me gray hair coverage like I get from my box color I normally buy...I am extremely upset with the fact that I cancelled your services months ago and your company took it upon itself to continue charging me and sending me product without my permission !!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSabrina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |