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Custom Color Set
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66,880 Verified Client Reviews |
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We can't seem to get the color rightI have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time. I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
If I wanted red hair, I would buy a clown wigSecond formulation, my hair still came out red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great product!My natural hair color is a bit unusual--between blond and red--and eSalon matches it beautifully. It has great highlights, is wonderfully shiny and soft and hides the gray. Love this product (although my hair stylist probably doesn't, since I no longer have to spend $100+ for color with her)! 0 of 0 people found this review helpful. Did you? |
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Great ProductThe color was perfect. Instructions were simple and easy to follow. 0 of 0 people found this review helpful. Did you? |
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Great colorLove the color! I did have a question and received response back immediately. Looking forward to a long relationship, products are excellent. 0 of 0 people found this review helpful. Did you? |
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Persistence!It took a couple of times, but my colorist got it perfectly RIGHT!!! Love my new color and how easy it is to do my roots. 0 of 0 people found this review helpful. Did you? |
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colorgreat love it.. Thanks 0 of 0 people found this review helpful. Did you? |
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PerfectI love my new colour. It's just perfect. My hair is soft and shiney and the colours totally me. Thank you. 0 of 0 people found this review helpful. Did you? |
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Hair colorVery pleased with the custom color you've achieved as well as the auto ship that keeps me on a regular schedule 0 of 0 people found this review helpful. Did you? |
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Great and long-lasting!I love my hair color! I am SO impressed -- it's about as close to my natural color as I think I can get, and it's long-lasting! Thank you, Angelynn C. and eSalon! 0 of 0 people found this review helpful. Did you? |