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Custom Color Set
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66,772 Verified Client Reviews |
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blonde to golden my hair turned out brownwill not be trying again turned my hair brown not blonde to golden put 2 applications of sun in hair lightener on still dark will be using my old dye in future 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Turned my hair color to totally opposite of what I wantedWell When I wrote that my hair is black so you should have understood that my underline pigment is red. The dye you created for me was full of red so naturally my hair remained as it was, black. I ordered a dye to color my hair to brown Mahogany. It didn't turn into brown nor Mahogany. Total waste of time and money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMona - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
We can't seem to get the color rightI have been a member for 6 months and have tried to change tbe formula Because whatever they do it goes orange. The color I'm using now isn't lasting as long as it did at first. I had to color my hair between the deliveries this time. I missed my cut off date By a day. So, I guess I will have to deal with it another month and color it 2 times and deal with red. I wanted it lighter, but couldn't get it right. So, went darker, Both colors have not been shiny. I went through the chart and saw that 5.0 which is darker than I have ever used in my life is the only kne that is shiny and doesn't look like it ei pull so much red. It might cover the gray. I hope it is close to the color in the swatch. If it is like other 5.0 dark brown it might be a weird color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRachelle - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
If I wanted red hair, I would buy a clown wigSecond formulation, my hair still came out red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLouisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Great product!My natural hair color is a bit unusual--between blond and red--and eSalon matches it beautifully. It has great highlights, is wonderfully shiny and soft and hides the gray. Love this product (although my hair stylist probably doesn't, since I no longer have to spend $100+ for color with her)! 0 of 0 people found this review helpful. Did you? |
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Great ProductThe color was perfect. Instructions were simple and easy to follow. 0 of 0 people found this review helpful. Did you? |
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Great colorLove the color! I did have a question and received response back immediately. Looking forward to a long relationship, products are excellent. 0 of 0 people found this review helpful. Did you? |
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Persistence!It took a couple of times, but my colorist got it perfectly RIGHT!!! Love my new color and how easy it is to do my roots. 0 of 0 people found this review helpful. Did you? |
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colorgreat love it.. Thanks 0 of 0 people found this review helpful. Did you? |
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PerfectI love my new colour. It's just perfect. My hair is soft and shiney and the colours totally me. Thank you. 0 of 0 people found this review helpful. Did you? |