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Custom Color Set
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66,754 Verified Client Reviews |
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Not Gluten FreeYears of coloring my hair I finally found a product with great long-lasting color. But after 2 applications I began to have profoundly itchy scalp. Numerous products, medicines, topicals and 2 more applications I discovered the culprit is the gluten in your product. So long eSalon. 1 of 1 people found this review helpful. Did you? |
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Top quality.This service you have cost me $75+ at a salon. 1 of 2 people found this review helpful. Did you? |
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Absolutely awful!Strong Ammonia gunk- a terrible experience took at least 4 showers to get this sludge out of my hair and it still was in there. Terrible customer service- the money you pay to fix your hair disaster will not be given back. Beware-Allure beauty winner got me but I have already told my friends don't be fooled! 14 of 15 people found this review helpful. Did you? |
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Response From Our ExpertsAmber - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Leaves hair feeling greasy and waxyI have used this product for over a year and was happy until the last 3 shipments or so. Something seemed to have changed and not for the better. I color my hair every 4-6 weeks and no other product leaves this residue in my hair. It literally takes me 3-4 washes to get the waxy feeling out. To bad because I loved this for convenience, but to be honest the box dye from the store doesn't leave me with a waxy feeling that takes at least three washes to remove. To top it off the response from customer service was somewhat of a joke. They told me basically I need to rinse it better and possibly use a different color shampoo. It is a shame they can't own this problem, but flip it to be user error in which I should buy a different shampoo. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Not reorderingThe color was too dark and drab and my ends are black. I was so excited to get this, and it was such a disappointment! I could've done the same horrible thing to my hair with a store bought box color! Now I have to try to remove this color somehow before I go back to work! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results. |
Darkest brown = BlackDarkest brown actually looked very black on my dark brown hair. Much too dark and stark for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Too darkWas a lot darker than anticipated 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
color that lastsNice to have a color that is the same each time. dependable that there is not brashness or dryness. keeps my hair in good condition. when I wanted it a little lighter, they complied and now it is perfect. looks natural. easy to use. 1 of 1 people found this review helpful. Did you? |
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Great Hair Color!I like being able to order online, it makes my hair soft and shiny! I like that I can "tweek" the color as the seasons change and also that the formula is very "kind" to my scalp...it doesn't burn like so many others. Thank you! 1 of 1 people found this review helpful. Did you? |
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Exactly What I WantedIt's pretty hard to determine from computer swatches if the right color is selected, but I got exactly the red I was looking for! Not sure what it would look like if I'd left it on the full 30 minutes, as I panicked at 20 minutes when it looked very dark and jumped in the shower. It looked great, and is softening into a color I really like. Now if I can add highlights and lowlights (my hair is very monochromatic), that would be great! Very happy with this product and service. 1 of 1 people found this review helpful. Did you? |