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Custom Color Set
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66,925 Verified Client Reviews |
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Color not what I expectedI was not expecting a brown color, I asked for a red/mahogany color. I want more of a deep red mahogany....one that you can tell I have on. I hope in my next kit, it is better because I don't want to keep ordering if I'm not going. To be happy with the color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Excellent coverageClear instructions; easy to apply; excellent overall coverage (I have resistant grey at front and sides); lifted roots well; colour consistent through whole head of long hair. Colour stays well, even in Arizona sunshine, it is resisting fading. Fairly idiot-proof product ... I am not the best at hair colouring, but it would be hard to fail with such a good product and clear instructions. Looking forward to second shipment. 0 of 0 people found this review helpful. Did you? |
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PERFECT Color!I needed a correction from a BAD COLOR CHOICE I made a few months ago. All the OTC products I used just made it worse and more brassy. I had ZERO confidence buying this product but I had a coupon and thought "this is the last thing I'll try before crying to my hairdresser" . . . but it worked! Best color I've ever had with any DIY product. I'm a believer!! 0 of 0 people found this review helpful. Did you? |
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So happyThe 1st time I tried this color it didn't cover the gray well. You tweaked it a bit and it looks fantastic! Thank you, thank you, thankyou❣️❣️❣️ 0 of 0 people found this review helpful. Did you? |
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Love the color but...I love the color into my hair, it did really covers my gray hair but the issue here was... my hair is very stiff and dry after dying. This is not my first time to do a home hair dying. Well, I colored my hair last night with this product. Then I noticed my hair after drying is very stiff and feel rough. Now, trying to figure it out how to get rid of this dryness and stiffness on my hair. Can you help how? Thank you! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRaquel - We’re sorry to hear that you were unhappy with the way your custom color made your hair feel. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
RootsWish you could do a root 're touch spray with colour until new colour comes 0 of 0 people found this review helpful. Did you? |
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AwfulMessed up my hair and I spent 5 hours in the salon getting it fixed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMeghan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
Did not want red under tones..I specifically requested no undertones. The color I chose via the photos was a medium dark golden blonde. After fully following instructions I was totally disappointed in final color. I did not want red tones. I am totally dissatisfied with this professionally mixed color. It does look like I will now have to add blonde highlights to camouflage the red undertones. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCindy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
rootsi was hoping that the coverage on my roots would last a little longer. I dyed my hair on monday 8/21 and today sunday 8/28 its starting to show. feel a little bummed thought it would last one more week before it started to show. feel like i need to move up my date on getting my order shipped out. thoughts 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLeticia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color was too darkI'm dissatisfied with the hair color sent to me. It was too dark, I ordered dark brown and my hair is black. Dreading having to take this color out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeronica - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |