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Custom Color Set
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66,736 Verified Client Reviews |
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Not for MeI love the idea of Esalon, I just have very dark hair that doesn't absorb color easily. I wanted to try the pearl mahogany, but my hair is still dark brown with a hint of red. Product didn't work for me and my hair feels waxy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSelina - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
It's okIt does not cover my stubborn grey at my temples. The color is still too warm for me. I really need an ash it is very difficult to find. I have naturally ash blonde hair it has darkened as I age because I am never in the sun..., but it is still not warm at all. I wish I could get a good ash color☹️ 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichette - We apologize that your hair color turned out lighter and brassier than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Not HappyI used the same color that I've used the other times I've colored my hair. However, this time it came out VERY dark!! I've washed my hair several times trying to get it to lighten up, but it hasn't helped. So I doubt that I'll be ordering again any time soon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Husband's disappointment!I wanted to have a light blondish brown color with a slight reddish tent. Instead I am now a carrot 🥕 top! My hair is medium auburn all over and he hates it. How can I get it more blonde? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElaine - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Still not happyNeed more copper and gold, less brown 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLysa - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Easy and great coverageEasy to use and exceptional grey coverage with salon like color 0 of 0 people found this review helpful. Did you? |
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Hair colorLove e salon so much ! I can't go Back to Drugstore hairdye ! The service is great here . And great support here . And the hair dye make my hair beautiful and full cover (Grey) ! Happy 😁👍 0 of 0 people found this review helpful. Did you? |
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LoveThe hair dye lasts a long time and covered all my gray hair. 0 of 0 people found this review helpful. Did you? |
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ColorI couldn't believe how far the color went applying it. It felt good on my scalp. Almost all color burns and itches my scalp. I'm amazed it didn't. When the color was finished and I used the shampoo and conditioner it was awesome. My hair before the color felt wirerry and dry from store colors. My hair felt silky. It still feels soft and silky today. I like the end results of my color shade also. 0 of 0 people found this review helpful. Did you? |
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Finally!!I think we've finally gotten the color selection right. I'm super happy with it. 0 of 0 people found this review helpful. Did you? |