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Custom Color Set
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66,754 Verified Client Reviews |
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Customer Hair ColorColor lasts longer and my hair is left with a nice shine. 0 of 0 people found this review helpful. Did you? |
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LOVE this!!!I am a natural redhead and always feared the time I would have enough gray in my hair that I needed to color. I love my natural color and didn't want to lose it. It can be hard to not end up either orange or burgundy. The only way I had found to give me a natural color with gray coverage had been in a salon...which was SO expensive! After I heard about eSalon I waited months before I got the courage to try it. I was so afraid that I would end up with a color I hated! Finally, after another expensive salon visit, I decided to bite the bullet and place an order. I fully expected to have to tweak my color a few times before it was something I could live with, but was ready to give it a go. When my order arrived, I was very impressed with the professional packaging and the OCD part of me loved the organized and well labeled way that everything was presented. My custom instructions were clear and easy to follow, making my application stress free. The color that resulted was EXACTLY what I wanted! I have to admit that I was surprised to not only get such a beautiful, natural color, but that it happened in the first attempt. The shampoo and conditioner packets that came with the color left my hair so soft and healthy feeling too! That was back in December of 2014 and I've been using the same color formulation ever since. Having auto ship set up is so convenient and the few times I've had to adjust my ship date to accommodate a vacation or event have been super easy. I've saved a fortune in salon costs and honestly don't see any difference in the quality of the color or the condition of my hair. SO glad I decided to take the chance! 0 of 0 people found this review helpful. Did you? |
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Color changeI wanted the color to be more red but instead it was darker brown. I am okay with dark brown for now but if this will be the color, then I want to keep my original color, golden brown with mahogany, 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsCorey - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
BadI was not happy with my color at all. I went from a medium brown to black. The hair color totally changed my color instead of keeping it the same Not happy with results at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Lovely colourLovely colour I was over the moon with this dye at first. But alas it only lasted 2 weeks before my grey was showing again. And for £14 I could get 2 hair dyes in a supermarket. I don't mind the cost if only a dye would last more than 2 weeks ! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Sticky DyeThe color was great but I got a rash from the product. It is also extremely hard to get the dye out of your hair. I had to do 4 shampoos and there was still dye in my hair the next time I showered. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaimi - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Color is still off.If I leave it on for 30 min to cover the gray, it ends up too dark. 10-15 min work's ok but then the few grays don't dye. I am a med brown with blondish highlights. I have long fine hair with natural waves. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Added Gold ToneThey added Gold Tone to my custom mix. Which I never use because it really brings out the red in my hair. I did use the red tone down cream, but it did not help much. I left a note for my next order not to add the Gold Tone. If they do it again I will not be placing a new order again. What is the point of ordering a custom mix, if they are going to add unwanted color to it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKittye - We’re sorry that your recent formulation turned out warmer than you expected. Your colorist has reviewed your comments and adjusted the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Best hair colourBest product I've used for a long time - love it. 0 of 0 people found this review helpful. Did you? |
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GREAT COVERAGEI AM IN LOVE WITH YOUR HAIR COLOR PRODUCT. IT IS THE SAME AS SALON COLOR AND I CAN DO IT MYSELF. IT COVERS MY GRAY WONDERFULLY AND LASTS ALONG TIME BETWEEN TOUCH UPS. 0 of 0 people found this review helpful. Did you? |