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Custom Color Set
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66,713 Verified Client Reviews |
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Not happy!After a color change, the results are still the same. Very dissatisfied. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJojo - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I didn't like the color you sent me don't send anymore dislike productDon't like product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
I should have done the strand test, but I did't and paid the price.I didn't and chunks of hair fell out and a snarl fused together and fell out the next day This product is not for me. please cancel my membership and any future orders Thank you, Thyera B 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsThyera - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service, as you requested. Again, we apologize that you were dissatisfied with your experience. |
fades quicklyI love my color when it's new. But the fading is fast and furious. I use only shampoos without sulfates. I've tried several and the fading is the same. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCathy - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Dye is really harsh.Makes my head itch and stains my head much longer than other dyes. and also need to pull through the rest of my hair for longer time despite recommended instructions. 0 of 0 people found this review helpful. Did you? |
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Greys Go Bye Bye, but too GoldI am 40 years old, I have white course Grey's coming through which are very hard to color. I would give this color product 5 stars for grey coverage, but I would give the actual color 4 stars, it was very close to my request but too gold red. I would give the condition 2 stars because I had to treat it with a deep mask to get out the tangles. Overall, 3 star experience so far. I love that the stylist will work with you to get the right color and you can send messages to her. Great personal attention for an online stylist and the price is very reasonable. Even my local stylist had gotten it too red once, it happens, but she could tone it down right away, which I couldn't do with this product. I wish I could load a photo of my hair to share with others, or see others before and after photos. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngel - We apologize that your hair color turned out warmer than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Love the colorEasy to mix and use and the color match was great. I could use a stronger gray coverage but overall the process was convenient and worked well. 0 of 0 people found this review helpful. Did you? |
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Beautiful, vibrant hair color!!!I have used this color twice so far, and I absolutely love it. It is very vibrant, my hair is shiny, and I'm very satisfied with the color results. I don't think I could ever go back to drugstore color ever again! 0 of 0 people found this review helpful. Did you? |
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Love It !!!I absolutely love this product! 0 of 0 people found this review helpful. Did you? |
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Perfect colorI'm very happy with this hair color. I love the shine it gives my hair and the shade is working well with my skin. It lasts wonderfully and a new bottle arrives on time. Thank you so much and keep up the great work esalon! 0 of 0 people found this review helpful. Did you? |