|
Custom Color Set
|
66,713 Verified Client Reviews |
|
Sort by: |
|
Not for 4c hairThe product was easy to use and follow. My gray/ white hairs took the dye but the rest of my hair didn't. I am AA with 4C hair not made for this type of hair. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsAnida - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
The process and applications was great but color was wrongI loved the package and the quick time frame on which it was delivered. Directions were easy to understand and the personal touches were nice as well. Everything I needed was there. The application was easy for a DIY product and not a lot of mess. As I started putting the color in after a while I noticed it wasn't lightening as I expected. The color in the bottle looked good before and after mixing. My only complaint is that I didn't get the color I wanted or expected which I wouldn't say is a big deal based off everything else but that was the purpose for the purchase. I would rate a 5 If I got the right color or if I felt that the picture I included and the notations to my stylist were really taken into consideration before shipping my product. Overall my hair feels healthy, looks healthy and I loved the shampoo, conditioner, brush, stain remover and even the protective gel smelled great. I will give it another try and hopefully get a closer color to my request(fingers crossed). 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsChanel - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
even without a photoI was in shock! It is so rare that anyone gets my hair color correct and you managed to do it with just my description. Sweet. I told you if you got it right, you would have a customer for life. You win! I wouldn't change a thing! 0 of 0 people found this review helpful. Did you? |
|
Color is goodColor is good. I have white hair that is hard to color, just spots that doesn't take. Otherwise all is pretty good. 0 of 0 people found this review helpful. Did you? |
|
I like the color but...Could it be less red toned? 0 of 0 people found this review helpful. Did you? |
|
Lovely colour but the white still rules!Beautifully packaged with clear consise instructions. Needed my daughter to help as I have too much hair . Root colour has stained head quite strongly, hoping it will wash out in a couple of days. Full hair colour is lovely and rich but the white hair has remained stubbornly white. Also, despite the thick creamy shampoo and conditioner my hair is very dry. Will need intensive conditioning to restore. Not sure I'll order again. 0 of 0 people found this review helpful. Did you? |
|
UnhappyDid not like the product; my hair was red. I do not wish to receive any more products. Thank you. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsEileen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
NOT SATISFIEDfirst of all the timer didn't work, threw that in the trash. second the color did not cover the gray....not a good product and I would like a refund. will not be extending my subscription. 0 of 0 people found this review helpful. Did you? |
|
|
|
Response From Our ExpertsMarilyn - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Great first experienceThe color was exactly right and the quality of the color, shampoo and conditioner was fantastic. 0 of 0 people found this review helpful. Did you? |
|
Hair looks and feels great!The color is so natural and it leaves my hair in great shape and feeling wonderful. I can't wait to color again! 0 of 0 people found this review helpful. Did you? |