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Custom Color Set
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66,713 Verified Client Reviews |
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Not the same color as I was sent last monthI followed the instructions carefully. This was a new growth touch up and I wanted to make sure I did everything correctly. It turned out awful! My roots are a different color than the rest of my hair! I used the rest of the color to put in the length as directed. I know that I did exactly as instructed. I just got a different color this month. My are very dark while the other hair has some red to it. It looks terrible and I am cancelling my membership. The color fades pretty quickly, which I could deal with, but I can't be getting different color combinations for touch ups. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too brassyThis time it did not seem to cover as well and turned out too brassy 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Color is already fadedI did the color by the instructions and the color is already lost the copper color in it :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmber- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Turns out BlackI chose the color that's supposed to be purple according to the picture. It just turned out black, made a mess, and washed out to a reddish color on the roots and black on the ends. Definitely not purple. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNadine- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
AwesomeWish my color was more purple.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJamie- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Made my hair oily but also dryI was super pumped when my order was delivered very fast. Once I mixed the color together it was the perfect color I wanted so I was even more happy only until it came to rinsing the color out. I used the pre packaged shampoo and conditioner but my hair still felt like there was massive color in it. I ended up using my personal shampoo and conditioner and thankfully that washed the excess color out. The problem wasn't over because my hair has the weirdest texture now. Some places my hair feels slimy but other parts I'm afraid to touch because it is so dry. I'm not much of a fan of this personalized hair color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole- We’re sorry that you were unhappy with the feeling of your hair and that it left your hair with a strange texture. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
HateTerrible color. Asking for my money back and/or a replacement color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We are sorry you didn't have a great experience with our color. It looks like one of our associates was able to get in contact with you and process a refund, per our Satisfaction Guarantee. We are glad we were able to help. |
Love the colorLoved the color, I also love that every thing is mixed for you and all the extra little things in your box like stain guard and stain remover. 0 of 0 people found this review helpful. Did you? |
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The BEST!Fabulous...has eliminated the horrible itch to my scalp I have been dealing with in the past. 0 of 0 people found this review helpful. Did you? |
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Beautiful Color !From the moment i opened the box I was impressed. The bottle and instructions were personalized just for me. The packaging was neat and contained everything I needed to get the job done, even extra gloves. the stain guard was helpful as well as the remover for the areas I did not apply the guard to. The shampoo and conditioner were ample and left my hair feeling soft and silky. My color turned out beautiful, salon professional ! 0 of 0 people found this review helpful. Did you? |