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Custom Color Set
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66,713 Verified Client Reviews |
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Awesome Results!I have been using this for about 3 months and no grays show through. My son did the new Highlights and I have received so many compliments. If my son can highlight my hair...anyone can do this! 0 of 0 people found this review helpful. Did you? |
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So Far, So GoodThe color was perfect the first time! My colorist suggested starting with a shade lighter than the one I chose, and I'm glad I took her advice. It's only been a few days since I used the product, so I can't yet speak to how well it holds up, but I'm impressed so far! 0 of 0 people found this review helpful. Did you? |
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Still tweaking the colorEasy to apply. Color has been almost perfect 0 of 0 people found this review helpful. Did you? |
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SandraMuy buena calidad 0 of 0 people found this review helpful. Did you? |
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Perfect colorColor was perfect. Looked very natural. 0 of 0 people found this review helpful. Did you? |
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Great colorA bit too red for me. But it's really a nice product 0 of 0 people found this review helpful. Did you? |
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Meh...Didn't cover the grays as thoroughly as I thought it would. The grays aren't gray anymore, but you can definitely see where the last color ends and the newly colored grays begin. Also wish there was a way to separate out one order into multiple root-applications. I used probably 1/8th of the bottle because I only need it for my temples and a teeny bit at my part (and yes, I used PLENTY where I needed it so that is not the reason why it didn't cover). The rest went in the trash, which seems such a waste for an expensive personalized product. Probably will not order again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Don't botherThis product leaves a greasy/waxy film on hair that took me 6 shampoos to get rid of. Color is underwhelming. Going back to Sally's. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We are sorry you had difficulty rinsing out the color. We are sending you an e-mail with instructions and tips on how to rinse the color. Thank you for your feedback. |
Does not cover grayPoor gray coverage 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Lovely presentation box but colour wasn't quite right...bottle no 1 : The root colour made up for me was far too dark and made my hair black, whilst I requested dark brown. bottle no 2 : there was too much red - I wanted a more copper/golden vibe... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |