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Custom Color Set
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66,713 Verified Client Reviews |
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I agree about the changes not doing well for gray coverageUntil I saw the other recent reviews, I thought my gray was starting to be persistent on their own. I absolutely agree that now, after their color formula changes and after only 2 weeks, my grays come in strong. I usually color every 3 weeks. The grays that come in after 3 weeks with the previous formula were not as obvious as the grays that are now showing after just 2 weeks. Very disappointed and expect to see a change back soon. 115 of 116 people found this review helpful. Did you? |
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Response From Our ExpertsCynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Great serviceI love the color that I picked except it was a tad darker then I wanted the colorist immediately changed it to a lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Terri! Thanks so much for your feedback! We are so very happy to hear that our color specialist was able to help you achieve your desired shade! We appreciate you sharing, and Happy Coloring! |
LOVED ITThe only problem I had, was the aroma was pretty strong! Even though there's no harsh chemicals, it still was overpowering! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarysol - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
THE BESTNever going back to the salon for a coloring again! I am so thankful that I found E Salon, I was coloring my hair with Big Box Store hair color kits, doing okay, however still not 'just right'. I was just getting by you know? I had chosen to color myself after a total disaster at the salon which left my hair jet black - which is not even close to my natural light brown, with golden highlights hair color! I was horrified, not to mention the damage that was done to my hair, plus trying to get my hair back to brown, is even more damaging to hair. It's been a rough salon road, so, I just began to color at home. I did okay, however, i knew it wasn't what I wanted. So I was thrilled when I saw an Ad for E Salon and what they had to offer, I decided to give them a try and have been a dedicated customer since. Never a disappointment! OMG!!! The first time I colored my hair, I cried, is was unbelievable how I was my REAL color again!!! And so easy to use, way easier than the off the shelf kits I had been using. E Salon has top of the line customer service too, great service, great insight for your coloring needs and an awesome website with fun and helpful information. Thanks E Salon - You are The Best! 5 of 6 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - Thank you for your feedback! We are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home and we look forward to blending your next color soon |
Nice colour but root and ends very differentThe colour is just like I asked for ends, but the head/roots is a much different colour. Maybe I didn't do it correctly. However I still really like it 0 of 0 people found this review helpful. Did you? |
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forgot instructionsmy box didn't come with my instructions. so thankfully i could view them on my account but next time id prefer to have them with my order. other than that this is perfect! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHailey - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color! However, we're sorry to hear your instructions were missing from your kit, but glad you were able to locate your instructions from your eSalon account. We appreciate you sharing, and Happy Coloring! |
White Roots in Orange County.So my orders never arrived before Christmas and still haven’t. I was so disappointed I had to see people with my white/ gray roots showing and my hair color dull. . What can I tell you I’m a little vain. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEneida - Thank you for reaching out! We're sorry to hear your order hasn't arrived. Please keep your eye out for an email from us, so we can make this right! |
Like my hairIt doesn’t dry my hair 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Rosemarie, We're thrilled to hear that you're enjoying your custom Dark Brown (Pearl Golden). We look forward to our next opportunity to delight you! |
I thought it was just my hair!But reading reviews, it exactly coincides with a reported change in the formula! My color used to last so long and now I have been leaving it in longer and still having gray roots. Please change it back! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsBridget - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
BeautifulIt's great color at first. Hair is healthy and looking. It does seem to fade quickly. But reds usually do. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAva - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee! Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |