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Custom Color Set
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66,713 Verified Client Reviews |
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New color!This is my first time using esalon and I love the color. It's exactly what I wanted! The only thing is it seems to wash out a little bit every time I wash my hair. Not sure why. Love the color though. Just wish it lasted longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Better coverageHowever, my greys/whites are tough. They will slightly color then after a few washes they are back to their own color. I would like to have more of a cinnamon tint/color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just a bit off...They did great by what they are able to do according to the business but it wasn't quite what I was expecting...they have EXCELLENT customer service skills and was blown away by that...would've gotten 10 stars if that could be possible and if they were able to achieve my ultimate goal with my hair color I want. They did great otherwise. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality changedI have been using your products for last 2 years and have always been delighted with the colour and how long the colour lasted but recently I have been disappointed. The last 3 have definitely not lasted as long, the colour seems to be faded within 3 weeks and desperate to colour it again…..whereas before it was around 6.5 weeks before I was feeling the need…quality definitely not as good 6 of 6 people found this review helpful. Did you? |
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A little too dark the color but it is good qualityGood quality color product but color is too dark for me 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGisele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Just okaySince my hair recently has a lot of grey in it, do not like the color combination 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Diane - We greatly appreciate your feedback! Upon reviewing your profile, we see that you're currently working with one of our Client Representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Too darkThere’s got to be an in between. I used light brown and it came out almost like a strawberry dark blonde. I used the medium brown and it came out dark brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDarlene - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Nice natural brownThis was the first time I did the permanent color, and was really nervous. The ends seem a bit lighter still, but overall, I really like the shade and how natural it looks. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSummer- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon! |
Easy to useI loved the color although I will go lighter next time. Also, did not cover my white/grey hair around my face even though I put it there first. Still okay with it though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLona - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Has the formula changed?I have been using esalon for several years now and have loved it up until my last three orders, I normally color every 6 weeks but lately my color has been fading after just 2-3 weeks and, it is not coloring my grey near as well. I used to get full coverage but, not lately. I sent an email to the team in hopes of resolving this issue, If it does not improve then I will have to stop buying it and just go to my hairdresser for color. Please esalon resolve these issues, I have absolutely loved my color until recently. 4 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsTamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |