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Custom Color Set
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66,713 Verified Client Reviews |
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Change of colorI would like to get lighter color, also in the tint rinse. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Vilma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageBetter at covering grays but not 100% 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMaria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Great kitI have went back to my old hair color for my roots (local shops) and the color just does not color my gray. This one does the job. If there is an issue, just message the colorists here and they take care to adjust your formula. Magic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz - Thank you so much for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! |
Not the sameHaving used esalon for the last 7 years and been very pleased with the results ...it seems the formula may have changed. Reading other reviews with the same problem, I realised that it could explain why my hair, after colouring, has gone very dark...not what I expected as is the same colour Ive had for ages. 0 of 0 people found this review helpful. Did you? |
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Help!I love the color but only 1 issue i had and I hope you can assist. When I washed it bleed ouy a lot of the color out plus I have blonde bangs and wash with super cold water but still made my blonde pinkish. Any advise? It also did the same to my gf hair that had blonde tips/ends. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTerra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not happy latelyI’ve been with eSalon for 3 years and it was great until this past 2 colors my hair turn out orange and it doesn’t cover my gray as much Hopefully it will change with the update they did in my color if it doesn’t help I will have to shop somewhere else 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGladys - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
What will it take, me quitting?I’ve been with you since 2015, and have recently asked to have less brown in my color, and add more purple pearl or Mahogany. Neither times has my color come to me correctly, so I write another note to my colorist in hopes they will get it right on the next shipment. This has been going on for 6 months and I’m ready to quit. All I would like is a mahogany coloring that will cover my gray. If the color I am selecting won’t work with grey then let me know. If the color I want isn’t available in your company, then let me know. If my hair will turn red when I go to use the mahogany,,,,let me know. I just want some sort of communication telling me you can or can’t do this color, that’s all. I look forward to your reply! 3 of 4 people found this review helpful. Did you? |
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Response From Our ExpertsKandis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorIt was a little bit on the blonde side. Needed more copper 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - We’re sorry to hear that your color was not what you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to have more copper. We look forward to crafting your custom color! |
Lovely color butColor is very natural. However it started out at the ordered color, medium golden copper brown but faded within 2 weeks to a honey light brown on my partly white partly brown hair. This has been my consistent problem with Esalon. I wash my hair every 2-3 days with color safe shampoo and wear a hat when in the sun. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHelen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color is a too dark, but I do like the product.How can I adjust my color? I would like more copper and less brown. This first time it was a little dark. I do like the product, and the way my hair feels after coloring. Any way to cut back on the packaging to be more eco friendly? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAndi - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |