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Custom Color Set
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66,689 Verified Client Reviews |
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Exactly my colorI am happy with my purchase. Thank you 0 of 0 people found this review helpful. Did you? |
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loveRed holds up for months! 0 of 0 people found this review helpful. Did you? |
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Hair colorThe first time I received my color it was too dark, so I had to take it down a few shades on my next order. I like the color and would recommend it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeather - We appreciate your review. We are always hear to assist in your color formulations. We love hearing your feedback. |
Color didn't work at allFirst off the color didn't last or cover gray Second I tried contacting the support team for two days no call back . I had to leave a message on machine they said I would get a call back. I wanted to cancel the upcoming order, but since they didn't call me back , it was shipped already. Very poor customer service. I would not recommend this company 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatsy- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
3 StarsI have 3 Stars because it was easy to use, great price, looked really good for the first 2 weeks then faded. I may need to order a different shade next time and see of that works better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelby - Thank you for your feedback. Upon reviewing your account, we see our colorist were able to adjust your custom color. We look forward from hearing from you in the future. |
Good hair colour except....The colour is great but I can't get it out of my hair. My hair is like glue it's horrible :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSara - We are sorry to hear it was difficult to wash the color out of your hair. Per our Satisfaction Guarantee, one of our associates has worked with you to resolve this issue. |
What was I thoughtI have had grey hair since I was a teen. I am 36 yr old and thought sure why not try it. It was so disappointing, it looked like I colored my hair with Kool aid. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Don't Send Any More Color!The color was too dark. My hair is now darker and more brown than it was. I just had Achilles tendon surgery 2 weeks ago so just don't care to deal with this now! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShelley - We are sorry to hear your color is not satisfactory. Please look for our follow up email for more information, we've added a free order to your account. |
HaircolorAt the time of the review. I have performed a strand test and the color I love, love, love! Excited to do my entire head! The color is so beautiful and dark. Appears that it will cover my gray well! Okay, so today I colored my hair. I love the color and it covered all of my gray. I saw a lot of really bad reviews and I hope this doesn't happen to me but like 1 of the other reviews. I went to youtube and saw every day people like myself that had used the product and had success with it so I moved forward and I couldn't be happier. 0 of 0 people found this review helpful. Did you? |
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Great coverage, shine and color and it is demi-permanent.This has been an awesome experience. I love the brown color, exactly what I asked for and the gray coverage for a demi-permanent color is absolutely amazing. I have really long thick hair and I only have to wash it once or twice a week, so this will probably last longer than a normal color at the salon. I had exceptional gray coverage and it can be stubborn sometimes. The smell is beautiful, which is such a welcome change. The colorist did a great job making sure the color was right on point and I could not be happier. 0 of 0 people found this review helpful. Did you? |