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Custom Color Set
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66,689 Verified Client Reviews |
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hair colorwas not the color I wanted or ordered. It was way too dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTammy J- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
OkayThis product is okay, kind of harsh, and the color was too light. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
Wanted to Love ItUnfortunately this service did not work for me. I have resistant grays, which I specified when placing my order. I selected a color initially, and the colorist said that it would be too dark, so I agreed to something lighter. Because the color was so light, it did not cover my roots....at all....especially around the temple area. Additionally, after using the product, my scalp turned red and bumpy. It just so happened that I had a dermatology appointment 3 days later, and the doctor said it appeared that I had a reaction to the color - this has never happened before. Now I have a color kit at home that can't be used - I thought I had stopped my service but apparently I did not stop it in time. I love the idea of this service, but unfortunately it did not work for me. Because of the reaction I had to the color, I do not want to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle - We are sorry you had a reaction that may have been caused by our color. We have issued you a refund, please look for a follow up email for further details. |
DamagedWhile I have been extremly satified with all previous shipments I have received, my most recent order was leaking out dye when it arrived and half of the dye was gone. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPaula- We’re sorry to hear that your order was damaged. Per our Satisfaction Guarantee, we would love to send you a complimentary order. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize for the inconvenience. We will reach out to you shortly with more information. |
Way too dark and didn't cover graysI really am trying to like this product. I have used it three times so far and they've all been a fail. Color is way too dark even after asking them to lighten it and worst of all, it didn't cover my grays. I end up with hair that's different colors on roots and ends. I'm trying it one more time just to make sure I gave them enough chances but it's not looking good at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not happy with new colorI adjusted my color this last time which is not what I expected. I was told it was medium blonde with golden blonde, but looks more reddish blonde. I just had it done today and have a very important event coming up this weekend. Not happy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBenne- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Oooooh, that smell! :-(The smell was strong from the start. But for Step #4, stepping into the shower to apply the leftover color and massage to a lather, the strong acrid smell was overwhelming! It was too harsh and unpleasant. Once I was able to rinse thoroughly, it was fine again. Yuh know what, I also realized that I DO NOT like coloring my own hair to this and other reasons. I'm glad I tried it, but I won't be coloring my hair at home again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
THIS DYE MAKES YOUR HAIR FEEL AMAZINGThis is amazing. I can customize my color anytime to brighten or deepen. They are great at giving you that just right change and color pop. I love this hair dye and the site is wonderful. Thank you too my colorists! 0 of 0 people found this review helpful. Did you? |
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Great Change!!First I want to thank you ,with your help,I'm finally the color I want to be, you made that possible,Great team that works on helping you achieve the color you thought you'd never have again 0 of 0 people found this review helpful. Did you? |
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Thank you!As a first time user of esalon, I am so impressed with everything! The customer service, the awesome custom color, the prompt delivery and the easy to use instructions and the added extras recieved that make it so personal. Just the best! Thank you esalon! 0 of 0 people found this review helpful. Did you? |