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Custom Color Set
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66,689 Verified Client Reviews |
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Worst hair color experienceThis hair color option seemed promising. I followed all the instructions (not hard to do since I have been dying my own hair for 20+ years). It just seemed that color was "sticky" and even after using their shampoo and conditioner included (as instructed) my hair felt very weird. The next couple of days it continued to feel strange. Then I finally used a very fine comb with my shampoo and it "scraped" off residue. Then my hair felt back to normal. The color was not at all what I expected. I wanted a dark black, they sent that with some red/purple in it (Which I expressed to "my colorist" my hair doesn't hold reds). Who knows why they sent that. And it hasn't even been a month and it needs to be redone. At least with my Garnier brand I can go 8+ weeks. Not impressed, will not try again. I thought it had ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not goodHated it !! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodie- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Red huesMy color was overly drippy which was a huge trouble especially since the stain prevention sent alongside failed to do anything at all to keep the red dye from staining my face and neck before working later that night. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMegan - We apologize for your disappointing experience. We're constantly looking to improve our service and products based on what clients, like you, share with us. |
Won't buy again15 volume peroxide won't lift dark blonde to light. Not interested on any more product 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCyndi- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Covered all grays!This was by far the best, creamiest home hair color I've ever used. My grays never get covered even in the salon! I have wiry gray hair! I love how it hilighted my hair due to the different shades it was. I have gotten many compliments on it! 0 of 0 people found this review helpful. Did you? |
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Best colour everI can't praise this product enough! My hair has never looked so good after colouring 👍 The kit that comes with it is great quality along with all the products. Everything is set out in an easy to follow instructions 0 of 0 people found this review helpful. Did you? |
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Great ColorI love the color I get from the custom mix. The shades vary in my hair and people always....comment....about what a beautiful color my hair is. It leaves my hair soft and silky feeling and since I bought the enhancing treatment it stays that way. 0 of 0 people found this review helpful. Did you? |
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Hair ColorLove the smell and it is not as harsh as the drug store brands 0 of 0 people found this review helpful. Did you? |
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Very good colour experienceI like the subtle tones. The whole kit is well put together. 0 of 0 people found this review helpful. Did you? |
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Love it!!Great coverage for my grays, long lasting color 0 of 0 people found this review helpful. Did you? |