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Custom Color Set
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66,689 Verified Client Reviews |
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I have had several shipments and loved everyone!This is such a no-brainer, and you can even skip your auto shipments if you don't need more product yet. Even when requesting changes to my color they have always gotten it right! :) 0 of 0 people found this review helpful. Did you? |
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Great ColorI have had my color changed once and liked both colors. 0 of 0 people found this review helpful. Did you? |
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BEST ALL OVER COVERAGE AROUND!WORKS WONDERS ON MY GRAY HAIR!! 0 of 0 people found this review helpful. Did you? |
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Good, as usual.It seemed to make my hair a little darker than it usually does, but I may have left it on too long. 0 of 0 people found this review helpful. Did you? |
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easy to useThis product was great because it was all ready to go, no measuring out anything, just wish the color would have been a little different. 0 of 0 people found this review helpful. Did you? |
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My colorLoved the color but I prefer my brown hair better so I will be changing the kit again. 0 of 0 people found this review helpful. Did you? |
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Hair colourI wanted natural looking light brown hair i ended up with almost black hair. Too expensive & worse than cheap supermarket dye i will not being buying again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah- We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
uneven resultsI was really excited when I received my color. The packaging and step by step instructions are great. You get two bottles of color: one for you roots and one for your ends. I asked for an eggplant color that was more on the purple side of the spectrum than red. Unfortunately my color came out a bit uneven. My roots came out lighter than my ends and are showing more red than purple. I'm actually ok with this color because it is giving me some multidimensional highlights. However, my ends look very flat and dark. I'm seeing very little purple. I'm hoping that after several shampoos it will lighten up a bit, but today and for the foreseeable future, I'm wearing my hair in a pony tail. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebekah - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Nice Colour Awful FeelI was so excited to try this new way to dye my hair customised just for me. First issue was that it took a while to get to me, but still came earlier than expected. All in all the colour is great but thats about where it ends. Nice subtle smell, easy process, but afterwords my hair feels absolutely awful, during washing it out and after it had dried. I made sure to try my best and wash it all out but even after drying my hair is so greasy all over and made the back of my head full of tangles. Cool idea but their formula needs a lot more work I think.. Much better results by going to sally's beauty. Would not recommend. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKate- Thank you for your feedback. We apologize for the disappointing experience you had with your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. Since you were unhappy with your results, we are sending you our Gaining Strength Color Care Repair Shampoo. This sulfate-free cleanser gently removes product buildup while helping to replenish weakened, stressed-out strands.We hope to continue helping you find hair perfection. Please look out for our follow-up email! |
Color complaintSorry, but I have a complaint about this last order #6532991, Sept 8. I have been using your products for some time now and have been very happy except for this last order. The color just was not the same this time and even hair stylist noticed a difference. The mixture was a lighter shade this time. Don't know what happened but maybe it can be checked before next shipment sent. Thank you. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFlora - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make sure you receive the same great color you have been so happy with in the past. |