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Custom Color Set
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66,689 Verified Client Reviews |
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Pretty goodI think the color is good, it smells strong though but that cant be helped I think 0 of 0 people found this review helpful. Did you? |
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Great color and easy apply!The color was great, no drippy mess. The only downside is that it should be noted to leave the solution on for a little longer for those stubborn gray temple areas. 0 of 0 people found this review helpful. Did you? |
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Not the color I was going forI was super excited to try out this hair dye and my hair turned out way darker than what I was expecting and hoping for. I followed the instructions and was looking for a brighter copper color and ended up with dark brown with a red undertone. After explaining to the color expert that I did not get the color I was expecting, she told me my hair is now too dark to lighten (which is why I was upset in the first place). Currently waiting to hear if there’s anything they can do for me. If not, I’m done with this online service. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
grey coverageIt does not seem to cover the grey as I had hoped 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVirginia - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and will be adjusting your formula to better cover your grey hairs. Look for your follow up email for more information. |
Having trouble getting the color i wantI have been getting mg hairs professionally colored until i started esalon. I want my hair a little redder, had them change the color the past 2 months . I know red odd the hardest color to achieve, espevially with my naturally dark with grey hair. Just don't know how to get it redder... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHeidi - We’re sorry that your recent formulation has not turned out as red as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Faded to quicklyAfter 10 days color faded and copper tones came out 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy- We apologize for the disappointing experience with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. |
Not what I asked forI asked for a brighter red because I liked the color I got last time, but it faded quickly to a copper - which was pretty, but I wanted something more vibrant with the red. And I used this, and my hair is a dark brown. I am really unhappy seeing as this is the EXACT OPPOSITE of what I asked for. I would have been better off not putting in a request. My friend recommended this website to me and has beautiful hair so I'm not sure where I went wrong. Why did a "brighter color" turn dark with only red undertones barely noticeable in direct sunlight? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we will reach out to you to reformulate your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
WonderfulThis is the best hair color I have ever used. It is so smooth and silky, there is no harsh smell, or anything. I will never use another color 0 of 0 people found this review helpful. Did you? |
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Perfect!Color was perfect! 0 of 0 people found this review helpful. Did you? |
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Easy and Good!I like this. The instructions are easy to follow, and it's nice to be able to do this at home with good results. 0 of 0 people found this review helpful. Did you? |