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Custom Color Set
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66,689 Verified Client Reviews |
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Nice colour but applying two bottles was a faffI applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right. |
Color didnt take.All the work (long process) and now I'm back to buying box dyes from grocery store! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsVictoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience. |
Not quite dark enoughHoping my feedback helps with my next delivery and the results are closer to what I want 2 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsEm - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
In UseNo result as yet 0 of 0 people found this review helpful. Did you? |
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Returning to best!I have a confession to make. I thought I would try L’Oréal Paris Colorsonic and put my eSalon order on hold for a few months. Big Mistake! Colorsonic was messy and the two closest color choices were either too dark or too light. I’ve been a a member of eSalon since 2012. I missed the control and the color specially formulated for me. I’m a SUPER FAN and love getting back to “my” color!!!!! 0 of 0 people found this review helpful. Did you? |
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Excellent, natural colori have been a client of esalon.com for many, many years and have gone through numerous changes...i like this product, i like the way my hair feels after coloring, i like the outcome...what i don't like is that there is no option to either "pause" orders (there used to be) or even cancel...as i am now older, i want my grey to come through, but apparently esalon now traps you into a lifelong commitment, perhaps even intending to send product after death...customers have a right to easily leave subscriptions...esalon does not seem to think so 0 of 0 people found this review helpful. Did you? |
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April's orderI never received my April order. 0 of 0 people found this review helpful. Did you? |
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Love it!!!!First time using and I will never go back to the salon. 0 of 0 people found this review helpful. Did you? |
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Color adjustment is betterVery nice to work with this company. My updated color was better. Still not sure if it may need another adjustment. The product has an odor which is not intense, but stronger than I would like. Gray coverage is not great. 0 of 0 people found this review helpful. Did you? |
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NAILED IT!!I'm a natural redhead - well I used to be before the gray started. At any rate, it's not a typical red, but more of a copper/gold and it's been nearly impossible the last few years to find a stylist to get it right (my previous stylist retired). I tried an older formula (Wella) and it didn't color the gray well. I had tried eSalon once previously during Covid I think - decided to go back and see if they could fix this mess (another stylist left me with damage and hot roots). Mindy, my colorist, sent me my customized kit and NAILED IT! Absolutely PERFECT! Thank you so much! Highly recommend. 0 of 0 people found this review helpful. Did you? |