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Custom Color Set
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66,689 Verified Client Reviews |
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Custom Color is Great !I'll admit I was skeptical at first, but I was really thrilled with how perfect the match was to my color, when all I needed was a root touch up. At the salon, the roots always seemed to be a shade darker than the rest of my color. Not so with Custom Hair Color, it really was perfect ! 0 of 0 people found this review helpful. Did you? |
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Always pleased with this purchaseI have been using this product for four years now! It was a very affordable alternative when I didn’t have the funds to go to a salon while I went back to school and now that I can, I prefer to stay with esalon! It’s delivered every 5 weeks, it’s so convenient and my hair always turns out great! 0 of 0 people found this review helpful. Did you? |
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Had to change reviewStill getting used to the color, not sure if I want to tweak it. Didn't like the color at first because it was darker than my present color(-I forgot that I had requested darker). I'm getting more used to it. I love that the kit is so personalized and I will order again. 0 of 0 people found this review helpful. Did you? |
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Not a great experience for me!Ok, so first off I love esalon's hair products. I have never had an issue before now. I sent a picture, added that I wanted to go darker than my natural color with some lighter toned highlights, which i was prepared for highlights to not be apart of my kit, and get rid of old dye. However, what i put in my hair was NOT darker than my natural color. They sent two bottles, one for roots and one for ends. I followed instructions and procedures accordingly. About halfway through I started to realize the areas covered were lighter than my roots. I finished the process anyway because i didnt want half done hair. Needless to say my hair turned out about 2 shades light, WHICH IS NOT AT ALL WHAT I WANTED. I am not happy with the color at all. I hate writing bad reviews, but I just not a happy camper about this. I would much rather have my color fixed than a refund. -Update- 10/09/17 This is why I love esalon, they contacted me in regards to my hair, corrected the color adjustment and is sending me 🤞🏽The color I wanted. Just making an effort to fix a mistake isn’t good enough, but to fix it with courtesy, not charge me for it, and give the option of fast shipping is what a good business is all about. Will update after my color correction arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlysa - Thank you for your feedback. We're so happy to hear that we were able to get in touch and make an adjustment. We truly value your feedback and look forward to hearing from you again in the future. |
Waxy greasy hair after usingI used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Wonderful Service and ProductMy grey seems to be coming through in the front after 2-3 weeks. So my stylist is making a new formula to help me with my issue. The color is great and the customer service very prompt and attentive to my needs! I was scared to death to do my own hair but the user friendly instructions helped me step by step. 0 of 0 people found this review helpful. Did you? |
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Making adjustmentsMaking adjustments for gray coverage 0 of 0 people found this review helpful. Did you? |
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Custom Hair ColorI was not happy at all. Only after two washings my color turned very dull. Did not cover my grays very well. I bought the touch up spray for my gray roots. A total waste of money. I should have sent my product back for a refund. I went back to my hair dresser. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTeresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I think I’ll stick with the salonIt was sub par hair coloring. I have blond hair it usually holds color well. I wouldn’t pay the full price for the color I received but at a discount it made it a little better. I think I’ll just pay the extra and get it done at the salon. At least the color will last more than a few days that way 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJohanna- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Loved the coloringI bought this hair coloring in hopes to cover my grey hair. The coloring I had been using was from L'Oréal and within a month it was already fading. I have a difficult time trying to find anything to stay on the grey more than a month. This stayed on my hair about the same length of time. I was really hoping that it would stay longer, but it didn't. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsChristie - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |