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Custom Color Set
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66,689 Verified Client Reviews |
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Not the right colour and hasn't covered greyI asked for an ash light grey - what I get was quite a reddish-brown. I quite like the colour, but I wanted it as natural as possible- and my natural colour is not at all red. The grey hasn't taken the colour either - at all. What I do really like is the shampoo and conditioner! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLily- We apologize that your most recent order did not turn out as you expected.We see that you have already discussed our colour concerns with your colourist. Your colourist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colourist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a colour that will better suit your needs. |
I do not like the final color.The color final in my hair its so dar, look black, the color in the sistema look diferent. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEsther - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs. |
Great packaging.. and great suppliesReally loved the box and the TWO sets of gloves... the samples of shampoo and conditioner were very good! The color did not cover the grays for as long as I wanted. It faded. I had also pushed out my order a week. I am trying at the recommended four weeks now. I asked them to add better gray coverage.. so we shall see! 0 of 0 people found this review helpful. Did you? |
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Not so sure...Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information. |
Excellent productI love this product and the colour of my hair. The rating will not allow me to click all five stars! 0 of 0 people found this review helpful. Did you? |
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there was no purpleI wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
I liked it before it fadedStarted to fade really quick and I only wash my hair once to twice a week with color treated shampoo and conditioner. I didn't think permanent would wash out like this did. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSarah - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
First colorColor was good, smell was really strong so not sure I like it so much. Will give another try. 0 of 0 people found this review helpful. Did you? |
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No one noticed!This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon. |
resistant greysI have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help . Thanks Suneera 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for. |