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Custom Color Set
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66,566 Verified Client Reviews |
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Didn't cover my grays.... 😕I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot! I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays. And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those. Better luck next time maybe?? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsOlivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
disappointedWas excited to try your product! I followed the instructions exactly like it says. The results, the roots on top are lighter than the rest of my hair, and my hair, it looks dry and lifeless! I always look forward to my hair getting color because it always feels so silky and shiny, but it just looks dried up :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsGinny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Need to change colorDo not want Dark Brown want Medium Brown is this possible ? Also would like to try the spray I can use in between since I recieve color every 6 wks would like to recieve spray 3 weeks later your equipment was great to help color ! Thank you !!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRita - We’re so sorry to hear that you weren't 100% happy by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
So disappointedI ordered back in April, I finally used it for the first time tonight due to I went to the salon for mother's day. It felt like goo in my hair, I still don't have it all out and I have shampooed 3 TIMES!!! I still have 2 bottles of this left and will NOT be using it!!! I have never had any problems with at home color but wanted to give this all the new rave way a go and NOPE!! Ok day 2, after washing repeatedly last night I wake up this morning and realize by my hair sticking up that it's still not all out, I have colored my hair myself for 15yrs now. I wash 3 more times this morning and finally got it all. Now my head itches and burns a stylist looked at it and said it's a CHEMICAL BURN!!! Thanks alot esalon, good job!! Oh I am so mad!!!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Bright orange like a clownI have been mixing and coloring my own hair for years and have never had a problem. My esalon color turned my hair bright orange, like a clown. I am going back to my previous color and hoping it can fix the mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us with more details! We truly appreciate your feedback. |
Colour changeMy hair is a dark brown when I am done colouring it. My desired look is for natural red,not orange but a lovely natural red colour. Is there any way you can,provide that? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRose - We are so sorry to hear that your most recent order did not turn out as you anticipated. Your colorist is hard at work reviewing your feedback, and adjusting your next hair color order to ensure you meet your expectations. With our fully customizable color line, we are able to adapt to most any color goal you have! Keep your eye out for an email from us with more details. |
Change to MixI have been using this product for some time. Recently can't wash out the thick white cream. What ingredient has changed to make it not wash out. My hair feels like it has glue in it. Is it the castor oil? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
My colorThe all over was great. Medium brown works for me, but my gray hair is more red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBeverly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
What TrashI am not an idiot and nor are others permanent means permanent, it must not wash out tones every time you wash your hair be it every other day and your good towels get stained throughout the 4 weeks. Best to stay with the box than this rubbish that they market as so brilliant. Plus shampoo does not even bubble like normal shampoo and the conditioner well it doesn't do much either, your own does fantastically. I have left eSalon as it is not fit for high class people let alone anyone else, and I will see if they have compensated me in my next statement as these people are nasty just after your money and do not care what you want for your hair, as you are entitled to have any shade but want to force their option upon you as my hair is not black but deepest brown. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMs. Laxmiben - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Not what I requestedI was given 2 stages. 2nd stage was bonus. First stage imagine would be my primary and it was too dark. 2nd stage was perfect. Felt like I was being pushed to upgrade to a 2 stage, more costly kit in order to get color originally requested. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDiane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals! |