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Custom Color Set
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66,566 Verified Client Reviews |
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Really wanted to continue my subscription but...I went to the ESalon in Los Angeles and loved getting my color done with the colorist. She was great, the color was great although my hair felt a little heavy afterwards, and I loved getting the kits sent to me. I got my first kit at home and meticulously followed the directions. I don’t know if it is because I live in a city with extremely hard water or what but the color turned into a waxy, sticky mess in my hair that would not go away after several shampoos. I could not brush my hair or even dry it properly. I reached far back into my brain to think about what could restore my hair - chemistry courses!! Oil binds with oil so I massaged my hair in olive oil for 10 to 15 minutes. It was a messy process too but it enabled me to finally wash the waxy sticky residue out of my hair. I thought this might have been an anomaly so I tried again 4 weeks later and the same thing happened. I wish the outcome was different because I really wanted to keep using ESalon color!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMiho - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not what I was expectingI was expecting the color to be darker. It said medium brown, but there wasnt much of a difference from my natural dark blonde hair. It was also very coppery which I wasnt expecting. On the plus side, the directions were easy to follow and my hair feels very soft. Guess I will need to go darker next time around 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Something has changedI've always really loved my esalon hair colour. It had very little odor and I always loved the way my hair felt even right after a colour (which was a first for me). For the past several colours, I have noticed a change. The colour feels really waxy and is really difficult to rinse off after a colour. I don't love the way it feels as I used to. I hope that things go back the way they were or I will have to look for a better product. On a positive note, I've always experienced friendly and efficient service whenever I've called or made changes to my product. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJanet- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
FadedMy color looked great for the first couple of days. Towards the end of the second week you couldn't even tell I colored my hair. Store bought protuct did better 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Melissa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
I ordered to dark I will need to lighten a shade or so.I received the color I requested. The color brightness on my computer must have been off. The brown I ordered was darker than I like. On my next order I will order a lighter shade of brown/copper highlights. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Gray coverageIts only been 2 weeks and my greys are already starting to show! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Getting thereIt has been a process to get the color that I want. It is getting there slowly. It started out not right at all but we are slowly getting on the right track after a few months. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We appreciate your feedback. Thank you for giving us a chance to help you reach your color goals! Please let us know if there is anything else we can help with. |
Not Even Close - HATE IT!I was looking for a reddish brown color and my color turned out a very dark brown (almost black) which looks awful on me. No red in this AT ALL - not even in the sun. I went through the questionnaire process and chose the color I wanted and even included pictures. I would have achieved better results (and I have) had I purchased a color off the shelf at the grocery store. I have colored my hair many times myself in the past and had no problem achieving the color I wanted. Now I used a colorist and she has never had an issue getting me to the color I wanted. She was ill and had to cancel my appointment and I couldn't get in for 4 more weeks so I took a chance on this. Lesson learned. HATE IT! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Face broke out!!!My face has never been broken out with acne! Or is broken out terribly now, I believe due to the gel drip protector!!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Brenda. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help! |
Second Attempt - A Bit Better than FirstHello Jennifer, Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage? Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly! |