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Custom Color Set
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66,689 Verified Client Reviews |
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June too dark, adjusted in August much better!!Somehow my June 1st shipment was way too dark even though it was the second time receiving the exact same formula. It looked so fake :( I spoke to a colorist and they lightened the formula which I received in August. Much better!! My hair looks great again!! Thank you!! 0 of 0 people found this review helpful. Did you? |
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DisappointedPut color in as instructed first wash I could actually see color running out and one week later the color looked like I never did it. So disappointed... guess I had my hopes up too high. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobyn- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Horrible resultsDyed my sink the shower, everything it touched even though I cleaned up fast. Turned my brown hair completely black. Really unhappy with the results. Way way too dark. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
my history wasn't consideredWith this color I changed from dark blonde with reds to light brown. Unfortunately this time I only got one bottle of color, which was barely enough to cover all my hair. As it was a bigger change a few minutes for the ends is just not enough to have one color all-over. I am not happy with this general instruction for every color. I expect more specific instructions and the consideration of the history - as known to esalon. Otherwise I can just get any color box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs. |
Custom Blonde Hair ColorLove my Hair color, Its perfect! It looked good the first week and for months... I got to talk to the gal that created the color for me and that was super cool and comforting. I have been coloring my own hair for years now for financial reasons and this is affordable too. I love the idea the product is fresh and comes with 100% Guarantee. You can tell there is a commitment to my happiness :) 1 of 1 people found this review helpful. Did you? |
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GREAT COLORMy sister suggested I try this service and I am glad I did. I was a little nervous about the actual color, but was willing to try it. And I really like the color. I wanted something that would not make my skin look so washed out, and the colorist created a very nice mahoganey color that is great. I have received a lot of good comments on the color. The only thing I have a problem with is that when I wash my hair, it clumps together and I have no choice but to use a conditioner, which I have to anyway, but it bothers me about the way my hair clumps together. I suppose that is the way it is made, but I can deal with that to have this awesome color. I definitely would recommend this service to anyone who wants a beautiful, customized color experience. 0 of 0 people found this review helpful. Did you? |
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PerfectLove the demi-permanent and perfect color. Totally spaced timing it and it still turned out great. 0 of 0 people found this review helpful. Did you? |
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Best haircolor!I Love everything about eSalon! My color is so pretty and compliments my eyes and skintone. It is so convenient to have it delivered right to my doorstep! My family and coworkers tell me they Love my color better now than before when I colored it at my hair salon! 0 of 0 people found this review helpful. Did you? |
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Golden BrownI LOVE THIS COLOR!!! I finally have the color I've always wanted. THANK YOU E-SALON 0 of 0 people found this review helpful. Did you? |
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Soft shiny deep colorLove it! Will definitely buy again. :) 0 of 0 people found this review helpful. Did you? |