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Custom Color Set
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66,689 Verified Client Reviews |
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Not Working Outcolor did not last and was to light to cover grays... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsColleen - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation. |
Not happyColor not even close to what I expected. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSheila - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Color...right on pointBest color...better than going to a salon! 0 of 0 people found this review helpful. Did you? |
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AwesomeSo far as a first time customer I love all your products!!! I love the color, covered the gray roots beautifully and I love how it blends with the color already on the rest of my hair!!! Thank you!!! 0 of 0 people found this review helpful. Did you? |
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Doesn't work for covering gray hairIt doesn't cover my grays which is very disappointing and a waste of money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffany - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, received a complimentary hair color credit. Again, we apologize that you were unsatisfied with your experience. |
Color fading at 1 monthI really liked the color but just 1 month out and it's fading already. For the cost, I thought it would last longer. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon. |
Vibrant Color ResultsThis color is great for complete gray coverage and it complements my skin color. Love it! 0 of 0 people found this review helpful. Did you? |
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Many complimentsYou know you have the right color kit, when your hair stylist compliments you. My stylist wanted to know where I was getting the color. I told her. She told me to continue, it was great. 0 of 0 people found this review helpful. Did you? |
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Love itPerfect color. Looks so natural 0 of 0 people found this review helpful. Did you? |
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In loveFinally have the colour I want after searching for 10 years for the right shade of brown! They really mix the colour perfect for you! I am totally in love with my colour! I just wish the hair dye was made with more natural products & then I would be a customer for life.. The intense amonia/ hair dye smell is pretty intense. Please make your products more natural 0 of 0 people found this review helpful. Did you? |