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Custom Color Set
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66,689 Verified Client Reviews |
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Love it!How can something so quick and easy look so good? I’m saving a lot of money now that I don’t have to go to the salon every two weeks. 0 of 0 people found this review helpful. Did you? |
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Covers gray hairI luv that it covers the gray hair real good first time around. Usually when I dye my hair at home (Sally's Beauty hair product) as soon as I wash out the dye, you can still see some gray around the hairline . I was hoping to go a little longer before next touch up with Esalon. It'll be 3 weeks (10/27) since I did my hair and already need to touch up. I don't know if 3 weeks is standard. 0 of 0 people found this review helpful. Did you? |
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Root and Ends length separet kitsThe precious box I received contained only one set of hair color, so maybe that was the reason I didn’t get the color I was expecting. For the box that was mailed in September, I receive two different color set (roots and hair length) and I had exactly the color and grey cover that I wanted. The roots+ends kit worked perfectly! 0 of 0 people found this review helpful. Did you? |
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Overall Good Quality Product!Despite my color not fully turning out to what I had stated in my color goal, or in the photo of what this color is supposed to turn out with on my natural color- I still would say the dye itself is good quality! My new color still looks than it did before I used the product! Considering it was my first time purchase, I anticiapted some tweaks might be needed for my next order. I contacted my stylist with my update and the tweaks have been made, so we'll see what how it goes next time! Thanks eSalon! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGina-We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Covers White HairOnly Color to cover my White Hairs! :) Leaves hair silky smooth. 0 of 0 people found this review helpful. Did you? |
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Custom hair colourVery unhappy with the product and will not use again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie-We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Hair falling outMy hair has started falling out since I’ve started using this product. Unfortunately the chemicals in this product are to harsh for my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJaime- We’re truly sorry to hear that you experienced a reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery. |
Not goodI got a darker color and it still did not cover the gold highlights in the front of my hair. It does make my hair healthier and shines but not the color I want. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRobin- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
Color I orderedThe dye I ordered didn't work on my grays , didn't cover them.I need something better, if u cant offer that for me, I'm just going to cancel my order.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie-We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Hair colorI really liked my new hair color very happy with it 0 of 0 people found this review helpful. Did you? |