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Custom Color Set
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66,689 Verified Client Reviews |
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OMG! This ACTUALLY worked.I can no longer afford to color my hair at the salon (hello, economy). After seeing these ads on Facebook and Pinterest I decided to try it. First, I have coarse, thick hair so one bottle never really does the job and I have had some really bad luck with at home color kits in the past. I wasn't too hopeful, but thought I might get lucky. I got the kit about a week after I ordered it. I decided to try it on a Friday night incase anything went bad, I could fix it over the weekend. It took me a total of 1 hour to color, wash, dry and style. (So why does it always take all day at a salon??) DId I have to do emergency fixing? No need to!! It worked GREAT!!! It even covered all my hair - with only 1 bottle. (My hair is roughly between my chin and neck length at this time.) Added bonus - my hair is super soft. I NEVER get that at a salon coloring - it's always dry and I have to use hydrating shampoo/conditioner. My first color was a tad bit darker, but as all colorings, it lightened a little with the washings and is now great! I updated my color preferences with the stylist and I am waiting for my next shipment. I will never go back to coloring my hair at a salon again. This works WAY BETTER and it works better with my budget. 0 of 0 people found this review helpful. Did you? |
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Still not the right colorThis is my third coloring from esalon and the third time that neither my friends or I can even tell that any color has been added to my hair. I think I’m done and going back to store bought. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Love the colorI love the color but wished it would cover the gray around my face better and wished the color would last longer 0 of 0 people found this review helpful. Did you? |
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Love the all over colorI love the all over color, but I'm finding that the roots are always lighter. I follow the instructions to the T so I don't know why this is happening 0 of 0 people found this review helpful. Did you? |
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Didn't lastDidn't last any longer than the grocery store hair colors. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNancy- We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results. |
Convenience is great but not the coverageI really like the idea of this program & with their easy guarantee, you can't lose. Unfortunately, even after they reformulated, their product still doesn't cover my grays. It's a bummer because the concept is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNatalie-We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
not the sameI think the effect came out very different the last time i used this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAliki- Thank you for your feedback. We apologize for the disappointing experience you had with your custom color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair-care needs and how we can best assist you, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! |
Bye, ByeThat's what I said to my hair after using this product. My hair is still falling out. :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTracy- Thank you for sharing your review. We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction.We recommend always doing the appropriate steps by performing a Skin Allergy Test and subsequently applying your hair color. We suggest visiting your dermatologist or allergist again to discuss any potential reactions to the color if it keeps getting worse. You may also consider consulting your doctor about possible alternate causes of hair loss. We have also gone ahead and reached out to you regarding this matter. |
You have NO clueI told you my color was too dark so my next order was less gray coverage but still BLACK. You don't know black from brown. I doubt all of your fantastic reviews are REAL. I told you not so dark and warm. You screwed it up again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrances- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
So soThe color is nice but not enough gray coverage. What I liked the most was the packaging. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsClaudia - We're sorry to hear your first application didn't provide enough gray coverage. We see you've already spoken to one of our licensed colorists, who worked with you to reformulate your custom blend to grab onto those grays! We look forward to hearing how you love the new color! |