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Custom Color Set
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66,689 Verified Client Reviews |
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My gray just won't grab the colorOverall your product is great hair color and love the shampoo and conditioner. My problem continues as it did when buying boxed hair color. I am so gray resistant that even leaving the color on only roots longer than advised does no different. I am very good at painting color in 1/8 inch sections like a professional and use very good color hair shampoo and conditioners. Within 3 shampoos, i am spraying or painting in a temp color. Your team has been great trying to help as I have now used your product 3 times. I will not give up yet! Determined there is a formula to color me at least 2 weeks. I will send a pic after next shampooing to my color expert to work her magic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngie-"We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for." |
Best hair dying experience yetI would definitely give this product 5 stars. I will admit that it came out a bit darker than I thought it would, but I still see the red hues and the quality of my hair came out better than before dying it! 0 of 0 people found this review helpful. Did you? |
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loved it - now how to maintain it?I colored it October 8th and it's been looking great but now (10/29) starting to fade and a few grays (not a lot) poking out...not a root issue...just a little dull and my stubborn grays emerging. I am not due to color again until 11/16 - can I change the date? is there something I can do to make it last? 0 of 0 people found this review helpful. Did you? |
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I ordered my 1st color for $10 and was THRILLED with the ease of it. In SeptembIn September, my color was due to be shipped (dark brown) and I changed it to LIGHT BROWN. I HAVE NOT RECEIVED LIGHT BROWN COLOR AS OF 11/1/17.....my last color was 6/17. My hair is seriously graying!!!!!! Why have I NOT received my LIGHT BROWN COLOR YET??? I have been charged for it and it was paid for, just have NOT received it yet. At this point, I will give you a few more days to make amends WITHOUT CHARGING MY ACCOUNT. Please send my LIGHT BROWN COLOR SOON!! 2 of 4 people found this review helpful. Did you? |
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Doesn't last!I love the initial color but it just doesn't last at all. Only three weeks (if that!) since I colored and am already seeing greys. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCara - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
way too dark . the website makes it very difficult to change hair colorI was sent the wrong color and the website makes it too hard to try to change it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLiz- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation. |
NO shineMy hair is literally a flat black after mixing my dark brown with the highlight kit. The first time I ordered, I loved the dark brown I ordered, so I changed nothing. This time, I'm embarrassed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs. |
My custom hair colorI am very happy with this product. My hair comes out the color I like. 0 of 0 people found this review helpful. Did you? |
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Awesome ColorI use the Red color and just love it Seems to have some blonde highlights but very subtle which really adds to the color. This is the Best color I have ever used in the past 40years!! 0 of 0 people found this review helpful. Did you? |
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Love it!This is honestly the richest most beautiful hair color I have had in forever!!❤️ When I first get my hair colored it usually takes a minute before I kind of like it- or not. I loved this right off the bat. Great product!!! 0 of 0 people found this review helpful. Did you? |