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Custom Color Set
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66,689 Verified Client Reviews |
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LoveLove my color and feel. Was as of I got it done in a salon 0 of 0 people found this review helpful. Did you? |
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Great colour technicI found I had plenty solution but I wanted a darker colour but was recommended to stay light but I feel my white roots still show. But now ordering darker colour hope this one is a better match for me 0 of 0 people found this review helpful. Did you? |
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love the productPicked a nice color for my hair looks very nice would love to keep the color they mixed for me but go a little lighter with highlights during spring & summer time. 0 of 0 people found this review helpful. Did you? |
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Love this product! The shine last so long.I liked the color. Though it was a little darker than I was expecting. But when I went to wash it out of my hair, it had a tacky/gummy feeling. Even after washing twice. Why? 0 of 0 people found this review helpful. Did you? |
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GoodLooks good but next time i will go dark blonde instead of light brown 0 of 0 people found this review helpful. Did you? |
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One issue onlyThe color is great I really like it. The problem is with the gray coverage being slightly too red. We kept it on for a great amount of time before applying to the remainder of hair and it was too red. Otherwise, I love the mahogany/brown - maybe we just need to do a lesser percent of red? 0 of 0 people found this review helpful. Did you? |
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Over a month for color adjustmentI have waited over a month for a color adjustment with no response. My order is getting ready to ship with the same color I wish to adjust. I will be canceling my account. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We're sorry to hear you have not been receiving our emails! After reviewing your profile, we see that your colorist did review your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please remember to add [email protected] to your email's contact list to insure you receive your email communications from eSalon! |
Not Hydrating EnoughThis formula was too drying for my hair. The color was nice, the kit was complete and everything arrived in a timely manner with clear directions and instructions. Unfortunately, in my case, it left my hair extremely dry, brittle and damaged/ prone to breakage. I inquired about more hydration but I didn't receive a response about it. I know that the formula for curly hair has more hydrating ingredients and that's what I needed after trying my first color, but I no response on that. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMila - We're sorry to hear that your hair feels dry! We see you've spoken with one of our licensed colorists, who was able to help give you advice regarding this going forward. We're glad we were able to help! |
Thanks for nothingI canceled an order but apparently it's being shipped anyways. Awful customer service. 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We apologize for any confusion. In reviewing your account, we can confirm a request to cancel your service was submitted yesterday, November 2nd. Per your request, we cancelled and refunded your current order and cancelled your hair color Plan. We hope you consider using our service again in the future. |
Color did not match requested colorI received my hair die and was super excited as in the past I have been happy with the outcome. My hair turned out very golden/red toned and it was supposed to be ash. I followed directions to a T and it covered fine, but the color was not ash as it was supposed to be, and nothing like the picture I chose from when ordering. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayley - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |