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Custom Color Set
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67,063 Verified Client Reviews |
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Brilliant colourFirst time using Esalon and I am really impressed. Brilliant colours with easy instructions to follow..very happy 9 of 12 people found this review helpful. Did you? |
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Hair colorWas mixed up perfect different than any of used 0 of 0 people found this review helpful. Did you? |
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Too DarkI requested a 10 color but received a 9. 0 of 0 people found this review helpful. Did you? |
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Perfect matchSpot on with the colour and it leaves my hair soft. Can't get over how well matched it is. 2 of 2 people found this review helpful. Did you? |
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Covered all my hairThank you for listening to my request to adjust my color set. I have a richer color and was able to cover all my hair this time. 1 of 1 people found this review helpful. Did you? |
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I was excitedThis hair dye was gritty and fried my hair I'm pretty unhappy 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Too darkThis colour came out way too dark and had lots of red tones in it. I want to rid of the red in my hair and this picked it up more that when it lightened more red came out. This is just not the colour I wanted to achieve and was disappointed 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We are so sorry to hear your color did not turn out as you had hoped! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Totally wrongI am a full on ginger! Not wat I asked for! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Angy! We are so sorry to hear that you are not happy with your custom blend. Please check your emails, we just got back to you to help you further. |
Not as blonde (light) as I'd imaginedWhere my hair has been highlighted previously, the colour has taken well and is the colour I expected. However, the rest of my hair especially the roots are a reddish brown. I ordered Medium Blonde but it looks more Auburn! Not what I was hoping for : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
Lackluster gray coverageI tried this a few times and the gray coverage is terrible for me. Within a week my gray temples reveal themselves. I never had it happen as quick. I tried all the the remedies and it still doesn't work. I like the color though. I also tried to cancel but it doesn't seem to go through : ( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |