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Custom Color Set
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66,713 Verified Client Reviews |
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Color is GreatI still love the color. Although this last package was damaged. Rubber bands on it to hold it together. Color had leaked but still useable. I am enjoying the color very much. 0 of 0 people found this review helpful. Did you? |
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Long LastingThe pigmentation is very high and requires careful application. I recommend purchasing the professional kit to color application to ensure you provide complete coverage. 0 of 0 people found this review helpful. Did you? |
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color is beautiful after the colorist and I worked it out, but......,The color didn't seem to color the gray very well. There;s color sitting on top, like a glaze, but it just didn't stick to the gray so I think it's back to the colorist. Definitiely, talk to them if you don't like the color you have. I asked them to take out a 1/4 of the red and bring it closer to the browns. I got exactly the color I wanted. Unfortunately, there's this one problem which I know just takes some more tweaking or a different procedure. They'll help before the next order. 0 of 0 people found this review helpful. Did you? |
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Love the color, I'm sure, but....I didn't use the color... Not because I didn't like it .. I want to go silver. When or if you start offering a silver or gray color, count me in. Thank you for your time. 0 of 0 people found this review helpful. Did you? |
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Just OKI could definitely tell while it was on my head that this is more like salon strength hair dye, versus what you buy in a drugstore. The smell was stronger and it was very tingly. I felt like the 2 part process (dye roots, wait 15 min, dye rest of hair, wait 10 min) made it difficult to not accidentally overlap hair color. I ended up with sections near the front that got more dye than others, and as a result the front of my hair is much darker than the rest. I did not care for the shampoo and conditioner. The shampoo sample was small and didn't do a great job of washing out all the dye, and the conditioner sample was way too small. I had to condition my hair a second time with my own conditioner because there just wasn't enough in that little packet. I'm used to the tube of super thick, rich conditioner that you get when you buy a box of hair dye from the store and there's usually at least 4 uses in that one tube. Today (the day after I dyed my hair) my hair feels super dirty and greasy, almost like not all of the dye washed out of my hair, even though I spent a looooong time trying to rinse everything out in the shower. The color payoff is good, it's actually much stronger than I thought it would be, and it's true to the choices that I selected. At the end of the day, I can wash my hair again so the dirty feeling isn't too big of a deal, but I'm not thrilled with the fact that the color applied unevenly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKrista - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, We will reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter. |
no better than other productstoo much messing around, product no better than any other you can buy over the counter at fraction of the cost. Dont seem to be able to get through to cancel the orders which just keep on coming 0 of 0 people found this review helpful. Did you? |
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Made my hair sticky, and un able to style or even brushMy hair is sticky after using esalon dye. There was a paste that was under all my finger nails as I tried to wash out the hair dye. It took an hour to get the hair dye out of my hair and it's not all gone. I'm not sure why this happened. I've dyed my hair at home many many times this has never happens before. I read and followed the instructions. I even ordered the timer. I'm very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRonda - We’re super sorry that your recent hair color left your hair feeling sticky and thank you for bringing your experience to our attention! Our gel color is crafted from highly pigmented professional-grade dyes, which can feel heavy if not totally washed out per your Personalized Instructions and sometimes requires a little bit more shampooing than other color. To thoroughly remove the color in the future, we recommend that you bring any leftover hair color in your bottle or bowl, fill it with water and mix it together. Then, after tilting your head back, pour this mixture onto any areas you applied color and deeply massage it for 2-3 minutes prior to rinsing. This will seriously help to loosen any residual color and prevent staining on your scalp. If you still have this feeling, we then suggest using a color-care clarifying shampoo to remove any of the remaining residue from your hair, leaving it feeling fresh and squeaky clean. |
Didn't likeCreated a wax like film on my hair when washing out. Dried my hair alot especially on my ends. No shine at all after like I usually get from box dye. Honestly feel like it ruined my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHannah- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Not quite rightThe stuff seems ok. But not enough better than what I usually use to warrant spending the extra money. And I really don't want an auto-ship. The color was not quite right, but I am sure they would adjust it for next time. But it's too expensive. Did not quite cover the roots of my hair, even though you leave it on the roots for 15 minutes before adding to the ends. I applied specifically extra to the gray around the front of my face and it did not cover it, nor did it cover much of the rest of the gray. 0 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJill - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
BestBest mousse 0 of 0 people found this review helpful. Did you? |