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Custom Color Set
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67,063 Verified Client Reviews |
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No grey coverageThis did not cover my grey hair at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wasn't happy with my new colorThe new color did not cover my grey it turned it a funky color at first and was gone in two washes This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this? 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Best color I've ever used.Life changing. It's convenient because it ships automatically and you can communicate with a colorist if you have questions or want to adjust the shade. 3 of 4 people found this review helpful. Did you? |
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DryProduct doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Absolute favouriteI was looking at this brand for so so long and finally took the chance and ordered it. From choosing the colour they recommend for me to washing out the colour, everything was perfect. The instructions were so clear, even came with a little sticker so you can stick the instructions on the mirror whilst doing your hair! There was plenty of product to cover my entire hair. My hair looked amazing, so soft, greys gone & colour amazing. I looked like I’d just walked out of a top rated hair salon! Definitely my new go to! Recommended to my mum and she loves it just as much for me, I’m a dark brown & my mum is a light/beige blonde and both of our hair looked amazing! 3 of 5 people found this review helpful. Did you? |
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The light brown turned blackI talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black. 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAngelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Don’t botherThe color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy roots * which are gray stayed the same. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsSylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love it!I love my new color. My stylist had to change my color to neutralize the red in my hair. She picked the perfect color. I'm so happy. 2 of 3 people found this review helpful. Did you? |
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A little too brightIt’s just a little more orange now that I wanted. I think instead of a blonde base, I need a light brown base. I want to it to be more copper than orange 1 of 1 people found this review helpful. Did you? |