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Custom Color Set
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67,063 Verified Client Reviews |
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Hair color wrong twice nowI just wrote a detailed note and was almost done. All of a sudden, it deleted it. It is too long to write again. Can someone please call me at 630.296.0199 about a question I have. My phone number is 630.296.0199. Thank you, Susie Holly 0 of 0 people found this review helpful. Did you? |
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Color was not what expectedI wanted a dark blond copper tone. Thats what it also Said on the product. Turned out super red!!!! That really sucks since i wanted a fresh up for a Wedding 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Janina: We are sorry to hear that your color wasn't as expected. Please check your emails, we just got back to you to help you further. |
Disappointed!It didn't cover my grey hairs so obviously not the right product for me. The search goes on! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Susan! We are so sorry to hear that your color hasn't covered the greys. Please check your emails, we just got back to you to help you further. |
Need helpI do like the color, packaging, shampoo/conditioner and all the goodies but for some reason it is not dying the hair around front/side hairline. I'm very frustrated. Please help 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJustyne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color is so flatThe color has no depth. it is the most boring brown i have ever seen. Before I could even stop it, another order had already shipped so now i owe shipping. Not very happy. I could have bought this from the store with better results. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t lastI’ve been using this product for several years. The past two shipments have not lasted at all. Has the formula changed? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMarcy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Hair colorThe hair color was ok however my hair picked up the blue in the color and ran with it. The roots, which were a dark blonde before coloring, remained the dark blonde with now a bit of red. So the problem wasn’t so much with the color as it was my hair. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
To darkThe color is to dark, need to change to a lighter color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Slightly dark!The first time was to light because it did not cover my greys, this time around it was to dark. The recommendation was to leave it for 40 minutes instead of 20 minutes. Perhaps the next one I only do it for 20 minutes because it has already been tweaked. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathleen - We're so sorry to hear that your color turned out darker than you were expecting! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
AmazingThe color was beautiful and my hair felt healthier. The instructions were easy to follow. I loved how the bottles were personalized. 1 of 1 people found this review helpful. Did you? |