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Custom Color Set
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66,566 Verified Client Reviews |
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Packaging and color coverageI have very gray hair so coverage is important. I'm not sure if the color I selected is too light or my hair isn't taking up the color. I'm going to go with a darker shade to see if I get the coverage I want. I like the packaging with everything coming together. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - We’re sorry that you were unhappy with the gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
not sure what happened this timeNot sure what happened this time but my hair felt like it was coated with somethigs waxy or oily. I washed my hair and it would not come out. I dried my hair and it was greasy and weighted down. I had to re-wash three times. My previous colorings have been great. Love the color and product. Love the shampoo and conditioner. Not sure if something was faulty in this batch. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaurie - We’re sorry that you were unsatisfied with your recent color order and felt it left your hair feeling oily or waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you in the future. |
Did not cover my grays at allIn a good note I didn't get an allergic reaction.. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMilagros - We’re sorry that you were unhappy with your color results. Since the gray coverage did not turn out as you expected, a member of our Color + Care Team has reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience. |
Turned my hair redThis is my second time to use E Salon products. My first time was a good experience but I needed more gray coverage. The next kit was sent and it said "Dark Blonde" which is what I wanted. I used it without hesitation and it turned my hair almost RED! How does one get red from Ash, Dark blonde and neutral colors? I like the first formula much better 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - We're sorry that your color turned out with unexpected and unwanted red tones. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to creating your custom reformulation based on your feedback. |
Not red too much orangenot red too much orange color 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarie-Helene - We apologize that you were disappointed with the results of your last hair color order. We have reviewed your account and see that a member of our Color + Care Team has received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience. |
Happy with it...I had asked that my hair color be a bit more 'yellow', blonde, and it was done. Thanks 0 of 0 people found this review helpful. Did you? |
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Hair colorI LOVED the hair color. I just think it came a shade lighter than what I expected. 0 of 0 people found this review helpful. Did you? |
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My mistakeHi, I asked to have more copper put in it and it pulled some orange undertones. Next time I would like to go back to what I had before. More of a richer dark brown with some dark copper highlights. :) Thanks, Lauren 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - We have received your request to return to your previous formulation. Your colorist will review your comments before your next order ships. If they have any questions, they will reach out to you directly. We look forward to crafting your custom reformulation. |
Be carefulI normally don't write reviews at all but I am this time. I received my kit from esalon in about 7 days. Everything was neatly packaged and instructions were easy to follow. I feel the cost of what you receive is well worth it. I never received outreach from their representatives personally, only by email with shipping updates, etc. when I received my product I was so excited to correct my hair color. I followed the instructions to a tee and after washing and drying my hair discovered my hair has a green tint all over. This is not the light blonde color I wanted. Now a lot of things could have created this color from previous dyes that were on my hair. I'm going to a professional tomorrow to fix my hair. Just be careful if you have other dyes in your hair. You may end up with an odd color as I did. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne- Thank you for taking the time to share your feedback with us. We apologize that your hair color was not 100% satisfactory. A member of our Color + Care Team has reached out to you regarding this matter to discuss your hair color needs and satisfaction guarantee policy. Again, we are sorry to hear that you are still experiencing a green tint to your hair. |
Requested Ash Recieved GoldenI was very specific when speaking to an esalon stylist that my hair is ashy blonde, and I did not want to wind up with any gold to my color. My hair is now gold, and I look ridiculous. Packaging and convenience of the product are great. Too bad you couldn't actually customize my color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTiffanie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that you reached out to us with your feedback and, per our Satisfaction Guarantee, we refunded you for your color. Again, we apologize that you were dissatisfied with your experience. |