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Custom Color Set
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66,637 Verified Client Reviews |
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Not enough shampoo and conditionerAlright, so I just colored my hair and I have mixed reviews about it. I was truly excited to color my hair all one color since I had been highlighting it for about 3 years and wanted to give my hair a break. I picked out a nice color and followed the directions to the T. Once I was going to rinse my hair, I felt my hair a little stiff and thought maybe it’s all the hair color. First I gave it that shine boost by using the color bottle and filling it up with water. I massaged all that to my hair for 3 minutes and then proceeded to washing and conditioning. I rinsed my hair as much as possible until the water came out clear but I still felt my hair real stiff and with hair color still in it. I went ahead and shampooed with the shampoo provided but that did not lather at all but I still used it anyway. I then conditioned my hair with what you all provided but I still felt my hair stiff. I finished and rinsed it off. Well, right now my hair is air drying and I run my fingers through my hair and it feels like I still have color in my hair. I have this residue on my hands and I think I might need to wash my hair again but with my shampoo. I just wish you all would provide enough shampoo and conditioner for at least two washes and my color looks darker than what I had selected. I even sent pics of my current hair color before coloring so the colorist would pick a nice color. I guess I will give it a couple of days and see if maybe the color brightens up. 😞 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarlene - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Trying to find the right colorLove the product just trying to get the color right 0 of 0 people found this review helpful. Did you? |
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Not like it used to be...I have never used another hair color ever. I was really nervous to start coloring. I signed up with esalon and the boxes started coming...and I was still too nervous...and so the boxes piled up. I finally dyed for the first time and loved it! I loved it many times over but the last several times I have I haven't loved it. It's nearly impossible to rinse out of your hair. No matter how much I shampoo and think I have it out, when I start to dry my hair it's a sticky greasy kind of mess...and so I shampoo again...and again. The last 3 times I've dyed my hair it has been that way and I hate it..who has time for that! Not sure what changed but I am going to start looking elsewhere. Sorry esalon, you were great for a time! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAngela - We’re sorry that your hair felt sticky/greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a free order credit to your account, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
My color didn't last this timeI have no coverage of my greys already. My color didn't last this time, and I did it just like I always do, and just like the directions say to. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMandy- We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Overall Good Quality Product!Despite my color not fully turning out to what I had stated in my color goal, or in the photo of what this color is supposed to turn out with on my natural color- I still would say the dye itself is good quality! My new color still looks than it did before I used the product! Considering it was my first time purchase, I anticiapted some tweaks might be needed for my next order. I contacted my stylist with my update and the tweaks have been made, so we'll see what how it goes next time! Thanks eSalon! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsGina-We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Never again!I did a lot of research on this company and a competitor before I decided to go with Esalon. Big mistake. I can't wash out the color from my scalp, sections of my hair and roots look black when I ordered dark chocolate. My hair is naturally curly and so dry unlike any color I have ever used both colored by myself and in salon. It's taken two coconut oil masks to get any moisture in it and I still am rinsing color out with 5 washes. Followed directions to a T. Thank God it's around Halloween so I can pass it off as part of my costume since my hair is so fried I can't do another color without further damaging my hair. Never again! Want a refund please! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - We’re sorry you have been unhappy with your hair color and that it has been hard to remove. We have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not even closeI went with a copper blonde color. The picture of the color i choose showed an almost ginger kind of color. My hair had been previously bleached and I included this in my consultation. When I received my color in the mail I was really excited and immediately began the process... The color was nothing, not even a little bit close, to what I was expecting from my consultation. My hair turned out to be a purplish/slight rose gold color (this is the best way I can describe it). I went to the salon first thing the next day and had it fixed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBrittany- We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Not a great experience for me!Ok, so first off I love esalon's hair products. I have never had an issue before now. I sent a picture, added that I wanted to go darker than my natural color with some lighter toned highlights, which i was prepared for highlights to not be apart of my kit, and get rid of old dye. However, what i put in my hair was NOT darker than my natural color. They sent two bottles, one for roots and one for ends. I followed instructions and procedures accordingly. About halfway through I started to realize the areas covered were lighter than my roots. I finished the process anyway because i didnt want half done hair. Needless to say my hair turned out about 2 shades light, WHICH IS NOT AT ALL WHAT I WANTED. I am not happy with the color at all. I hate writing bad reviews, but I just not a happy camper about this. I would much rather have my color fixed than a refund. -Update- 10/09/17 This is why I love esalon, they contacted me in regards to my hair, corrected the color adjustment and is sending me 🤞🏽The color I wanted. Just making an effort to fix a mistake isn’t good enough, but to fix it with courtesy, not charge me for it, and give the option of fast shipping is what a good business is all about. Will update after my color correction arrives. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlysa - Thank you for your feedback. We're so happy to hear that we were able to get in touch and make an adjustment. We truly value your feedback and look forward to hearing from you again in the future. |
Waxy greasy hair after usingI used this product for the first time exactly like the instructions said to. I now have waxy and greasy hair to the point that I have to wear it in a bun so I can still look professional at work. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDeanna - We’re sorry that your hair felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have sent you an email with more information in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Great color. Didnt cover graysI love the color. Doesnt even touch my grays though. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarsha - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |