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Custom Color Set
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66,689 Verified Client Reviews |
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Cannot get rid of the red!I am now using 100% neutral Dark Blonde and it is still red! I am done! 1 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRobin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
COLOR GRABS/STAYS BETTER/DOESN'T WASH OUT AFTER 1-2 WASHINGS......BUT I HAD A DELAYED, SEVERE ITCHING THAT STARTED ON DAY 1 AND GOT WORSE, LEADING TO SORES ON MY HEAD, FACE AND RIGHT EAR. I USUALLY HAVE PROFESSIONAL COLOR USING 40 VOLUME WHICH WASHES AWAY AND THIS COLOR STAYS PUT. THE COLOR IS BEAUTIFUL. I WISH I COULD CONTINUE USING IT BUT FOR SOME REASON I GOT SORES ON MY EARS & HEAD. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRolf - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Made my hair fall out!!!I used this product consistently every 8 - 10 weeks and loved the color and what the color faded into as well. That is why I used it for THREE years! Then I discovered chunks of new growth hair! I had thought it seemed in lost an excessive amount of hair with every coloring and now I had proof! I am on no medications and have no hormone imbalances. This color treatment caused hair loss! I haven't colored my hair for 13 months now and am still dealing with new growth hair. So annoying.... if you've ever had a baby you know what I'm talking about; that stage when all the hair grows back that you lost durong pregnancy. Except I'll be dealing with this for years bc I colired my hair, not for 9 months, but for THREE years! Ugh 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! |
My hair was fried afterwardsI have colored my hair several times with this formula and had experienced some dryness afterwards but nothing major. This time my hair was fried afterwards and it took several hair masks to repair the damage. Even still, my hair feels more brittle and less healthy than before I colored it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details. |
Color ajustmentTake out red I like copper. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTina - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
My hair feels dried outI colored my hair 10 days ago and the color is lighter than I expected and my hair felt like straw after I did it. He I am 10 days later using my color care hydrating hair products and while it's not as dry it's still feeling very processed. I've never had a color do this. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Not the color I wanted at all:’(I really was so excited to try out this dye!! I’ve been using box dye, and I like the color of the one I’ve been using, but I don’t like the damage and I feel like it doesn’t last as long. I thought this would give me better results. I followed all of the instructions completely, but I’ve spent my whole morning in tears because my hair looks nothing at all like what I expected. I wanted a cool toned auburn shade, but instead I got a fiery red shade with brownish roots. I really really hate the way I look, and I don’t know how or why I got this color when it was not at all what I chose. I’m really disappointed, and I don’t know what to do to fix my hair- cancelled plans because I don’t want to go out with this color:( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSamantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Easy Process, but my hair didn’t take the colorThe process and instructions are amazing!! Definitely easy to follow and it’s fool proof. I just unfortunately have super dark hair, so there was just no difference in the color at all. I knew there was a risk with the purple undertones, but I was hoping they’d show a little in the sun and unfortunately it’s just dark brown. It was worth a try tho!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsIesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Fades fastFades fast but still healthier for hair and cheaper than going to the salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color doesn't cover gray rootsThe dye is watery and doesn't stain your skin so how can it color your gray roots! 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsKaren - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |