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Custom Color Set
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66,655 Verified Client Reviews |
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More gray coverageI would first recommend ordering your color a couple weeks before you want to color your hair. It took longer than expected getting my color. The root coverage I would give it a fair as I still had grey showing after I was done coloring my hair. The root color was not close to what I wanted. The rest of the hair color was a nice color and I am happy with that. Instructions were easy to follow and the packaging was very impressive. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRenee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t get what I wantedI was really excited to try out eSalon during the quarantine. I have been wanting to lighten my hair, but scared to do something dramatic. I thought using a dye might do the trick to lighten my hair one or two shades (natural dark brown hair). I honestly don’t know what I’m doing, and always prefer to go to a professional. I thought eSalon would do for now since they do a custom color, look at your pictures, and “listen” to what you want. The quiz was great, along with their customer service. The process of dying my hair was easy, and I followed the directions to the T. They say that the directions are tailored to your needs, but that wasn’t the case for me. My roots lightened but everything else stayed exactly the same. My directions were for somebody that had gray hair (I have none), which I thought was strange at first, but because their website said that the directions are specific to each customer, I thought I should follow them. In my comment when submitting the order, I specifically said I had no experience in haircolor and would appreciate their input in what I wanted to accomplish with my hair. Apparently they didn’t really take it into consideration. In the end, I wasn’t satisfied and won’t be ordering from them again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did you even adjust my formula at all based on my prior feedback?I now have orange roots and will need to wear a hat for weeks. Thanks a lot. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLaura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Delayed transactionWhen first time ordering and receiving a suggested color, I disliked it. I requested my initial color which supposed to receive with no charge. This took about a month to arrive and still got charged for it. By now, I will be having my third try and I’m pleased with the results. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
rashThis is the second time I have used the color and the results are amazing. Great coverage and color , however this time I did not do any allergy test and i broke out in a horrible weltlike blisters on my neck hair line. This was 48 hours after application. Will I be able to use this product again??? 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsKristin- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Lasted 2 daysI colored my hair and it lasted 2 days. It washed out and now I have orange and yellow hair again. I am trying to get the color reformulated. I will try it one more time. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHope- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor gray coverage, color too dark.I used your product as directed. Immediately after coloring, my gray was covered. But within 3 days the color on the gray around my face was GONE! I hadn't even washed my hair yet. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMarilyn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Horrible experience, poor customer service, and a total scamSo I'm pretty experienced at dying my own hair I saw an ad for eSalon I figured it couldn't be riskier then boxed dye so I gave it a shot. My hair is naturally light brown/dark blonde and I hadn't dyed my hair in a LONG time so that was the shade I was at when this adventure started. I selected my desired shade as a light to medium cool blonde. Things arrived in a timely manner. I followed the directions to the letter. My hair was minimally lightened (maybe by one shade) and SUPER brassy. Considering I indicated I wanted a cool blonde, this was unacceptable. I notified esalon and they responded by giving me a credit for my next color and sending me a toner to help with the brassiness. I have never had this happen with a toner before but it didn't just decrease the brassiness but it also darkened the overall shade of my hair. So now my hair is more or less back to its natural color except with lingering brassy undertones (which I still hate). When it was time for my next color shipment I uploaded new pictures of my hair so they could see the current shade and indicated I wanted the color to be lighter and cooler (like the color I had originally selected). In the comments section I outlined the whole situation up to this point including the lingering brassiness and the darkening effects of the toner. After my new color was formulated and it was too late to cancel it I get an email from my "stylist" stating that the color can't be lightened because color can't lift color (duh) but if I want my hair lighter I would be a "great candidate" for their lightening set and that I could purchase that from their website. So at this point the scam is clear to me. You mess up peoples hair and then try to sell them expensive products to fix it. It’s shameful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Dried my hair outColor was excellent and covered my gray. Dried out my hair :( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJody O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
A step backI messaged the stylist to let them know I was looking for ash brown hair. I have previously lightened hair all over, and i was worried about it not being ashy. She said she would have my do a colorfill, and then apply a Demi permanent color on top. The color fill was golden, but the second color (medium brown) that I applied just emphasized all the of RED tones. So much work was done to get my hair light enough so that it could be ashy. And untilamtely I ended up with what I had before I lighted my hair!! Orange hair that looks kinda brown in certain lighting, but straight up orange in natural light. And now I don’t even know if it can be taken to a ashy brown from the point it’s at now. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBree M. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |