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Custom Color Set
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66,934 Verified Client Reviews |
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Nice hueChanged from a darker brown. I like the color a lot I understand how the grey coverage is less effective however it is a better trade off for the lighter hue. 0 of 0 people found this review helpful. Did you? |
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My colorLoved how easy it was Color is nice but would've rather had something lighter 0 of 0 people found this review helpful. Did you? |
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GrayDoesn’t cover gray 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsStacey - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Disappointed with this oneFor whatever reason, when I ordered the two tubes, the color came out closer to brown than the burgundy. Disappointed my NYE pics weren't the color i wanted 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
New OrderWould have like it less brown and more red 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Poor coverageThis first color I bought covered wonderfully but this one did not. The aroma was stronger this time too. I wonder if it was mixed properly. I am willing to try again because the first time was perfect! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Custom Hair ColorThe custom hair color has a “red” over tone which I do not like. The gray coverage is still not 100%, maybe 85%. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong stickers on contents or a miss with the formulaI asked for the same color and gloss as my last order, but this time my roots are bright red and my ends are dark, dark brown. I am unsure if the bottles were marked incorrectly or if I was given the wrong formula, but I do not like the color. I am a nice mousy brown with red roots. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHayley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Just OkMy roots don’t look very different than what they did prior to using the esalon kit. They still look brassy and lighter than the rest of my hair. The kit itself was nicely presented and the instructions were easy to follow. However, I was expecting my roots to actually match the rest of my hair better. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsNina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s been yearsI was nervous to try and dye my her myself. It’s been years since I’ve attempted. I was thankful for the personal How To guide. Never realized how long my hair really is. That was my only struggle managing my hotness of hair. I’m so Uber happy with results. Color is amazing, and it did the one thing I truly needed..! Cover my grays! I may beg a friend over next time with a bottle of wine to help those hard to reach places I freered I’d miss. I couldn’t control hand held mirror and brush and same time...”lol” funny site to see. Overall, I LIKED it allot. 2 of 2 people found this review helpful. Did you? |