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Custom Color Set
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67,063 Verified Client Reviews |
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Satisfied customerThe stylist was very helpful by going above and beyond to assist in getting the desired color with frequent communication, helpful hints, and customized care. 5 of 6 people found this review helpful. Did you? |
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Canceling After 5 yrs.I have complained about the color mixture and it is still gritty and globby. I was told it was a problem with the delivery. Or the weather. It was neither. It just doesn’t mix smoothly. And the color for the last 3 times now has a grey tinge. Please cancel. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsMary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a fanMy second time and again after following directions my hair is black after repeatedly asking for a change. Will be doing something different. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
too darktoo dark, I was hoping for a darker shade of medium brown and better gray coverage, I didn't expect an actual dark brown. I thought there was maybe something a little more nuanced, not dark brown. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsRennee - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
A little intense.I want dark brown hair color, but... I'm glad I only left the color on for 11 minutes and not 35 minutes. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFreda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourPerfect colour and very easy to do. Loved the fact it didn't dry my curls out that most over dyes do 7 of 8 people found this review helpful. Did you? |
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Perfect ColorThey nailed it from the get go. I love my color, its almost as if I was born with it. 0 of 0 people found this review helpful. Did you? |
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100% in love with my colorI asked for a tweak in my color for my 2nd box and I am not disappointed! Absolutely love my color! 0 of 0 people found this review helpful. Did you? |
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Natural ColourI will admit, I was nervous about trying this for the first time. I needn’t have worried as I have had several comments about my hair and how lovely and natural looking the colour is. Looking forward to my next delivery. I have also been impressed that there seemed to be very little colour bleed after first few washes. Colour was applied by brush with the help of a friend, will try using from the bottle myself next time. The process was so much quicker than going to the salon and I preferred the end result. Thank you Lucia, at eSalon for the great colour mix. 0 of 0 people found this review helpful. Did you? |
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Once again my hair is black instead of brown!Milk Chocolate brown. That was the request and for the 2nd time it is black and horrible. I'm out! Back to Madison Reed. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsDani - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |