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Custom Color Set
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66,689 Verified Client Reviews |
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Provided me with a color that did not cover my grays.The box came and everything looked great. I watched the videos, read everything they sent me and was ready to go. I did have two emails back and forth with the color specialist regarding the violet dark brown color I chose. She said if I was looking for a full purple color coverage than I need to go to a hair salon but if I was looking for a purple hue than we could move forward with the color selection. I did tell her I was looking for a violet hue but was concerned with covering my grays. I specifically asked if covering my grays with the chosen color would be a problem she never replied. Then another email came saying that we could move forward with my color selection and once again I asked about the gray coverage, again no response. I guess I should have know better. Now I have three tones in my hair dark brown, violet and gray. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not cover grey adequatelyI have been happy with esalon up to this order. I have had it in my hair less than two weeks and it had been washing out and all the very hair had shown through again. I am saddened cause I have been so happy to this point. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Back to salonOver all nice color, dose not cover gray well. Will be heading back to salon. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRebecca- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Gray coverageI have stubborn gray..especially in the finer strand . Gray coverage lasts 1 week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not a fan of the new hair color formulaI’ve used esalon to color my hair for years and have always been happy with the outcome, especially how soft, silky, and shiny my hair is afterwards. The new formula leaves my hair feeling rough, without the silliness and shine I’ve come to expect. I’m sorry to say this may be a deal breaker for me. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichele- Thank you for reaching out to us here at eSalon! We are so sorry to hear our new color formula did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Copper RedI found the color to be a bit too much copper red, lacking a bit of light brown and golden highlights. After I applied a light brown with golden highlights it is beautiful ! I am not quite certain how to explain the color to you. As it is now.. I have a coppery-brown with gold highlights. I appear to have fuller head of hair and not translucent at the hairline. As I will be having a Perm in 2 weeks I will not be requesting any color at this time. Thank you for your help. Elizabeth P. Cain 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Coarse HairMy hair is thick and coarse. Because of this I might need a bit more product and usually have to leave it on a bit longer. I am not sure if this is why I notice fading and the gray showing up sooner than usual. I really like the color we have chosen and it looks great for a washing or two. I am going to continue with eSalon and experiment with putting more product around my temples and leaving it on longer. Purchasing 2 kits for one treatment would be more expensive so I don’t know what I will do. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsBonnie- We’re sorry that you were unhappy with the results of your recent order. We value every client, and look forward to providing you with a product that will better suit your needs. We hope to continue helping you find hair perfection! |
Hair ColorI really like the system but still working on perfecting the color! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVicky- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Works very well!Your product saved me from very long Snow White roots during this pandemic. It’s not difficult to use and I have very thick hair. Delivery is always on time. Instructions are clear. I think it would be easier to apply to someone else - if you have a relative or friend and could do each other’s hair. I have decided to stop using the product because the last time I somehow caught the end of the brush on the wall-mounted magnifying mirror that I must use to see anything up close and a small glob of dye ended up on the wall. Nothing I tried could remove the stain completely so I had to have the wall repainted. But for people with better vision, it is a great product with very pleasing results. Thank you. Margaret. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMargaret- Thank you for the wonderful review. I am sorry to hear about your most recent experience coloring! We have reached out to you via email to see what we can do about remedying this situation. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details. |
color offso when i applied the color exactly how the instructions told me so, but when my hair was dry my roots were like 2 shades lighter then my roots but my hair felt very soft, i spoke to my colorist and they made my shade darker lets hope that helps 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKayla - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |