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Custom Color Set
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66,934 Verified Client Reviews |
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because there isn't anything lowerI have never colored my own hair but this sounded really safe. I went thru the multi questions . I have brown / grey hair want dark blond. I got red and bright red. omg. I called and was told that for no extra fee if I emailed pictures they would send me the fix. this was Monday. on Thursday I called to find out when to expect the package. I was told that they had closed my account because they could only darken my hair not lighten it. I asked why no one had sent me a message . she claimed it was sent. I've gone line by line in both in mail and spam and they never sent me anything just two surveys to ask about my experience. I have now spent $12 for a product from walgreens color oops to fix my hair. I would not recommend this site if it sounds too good to be true..... 3 of 3 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No differenceNo difference compared to how I normally color my hair Not the color I wanted..Same color as if were to color my normal way Way over priced for not even coming close to the color I was looking for.Almost seems like took my picture and just matched color to that... 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsPamela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we have sent you an email to get this resolved for you. We appreciate you reaching out! |
Did not cover grayFollowed directions exactly and have reddish gray roots. Hair is soft and smells lovely but this product does not cover my needs. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I LOVE this hair color!The color I truly have dreamed about, exactly!!! 1 of 1 people found this review helpful. Did you? |
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Love this colorI like my hair color better than I have for months! 0 of 0 people found this review helpful. Did you? |
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Love!This is the one hair color that my hair feels fantastic! The color is perfect every time I order. 0 of 0 people found this review helpful. Did you? |
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Perfect color!Loved my color and my handsome man was the one to color my hair.... perfect! 0 of 0 people found this review helpful. Did you? |
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Great color, great hair care products!Works great on natural hair! Covers my stubborn grays and the team worked with me to get the color "I" wanted. Thanks! 0 of 0 people found this review helpful. Did you? |
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excellenti really loved the coverage and color the second time!!! 0 of 0 people found this review helpful. Did you? |
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Great!This was the 1st time I have colored my own hair and I was very pleased with the results. 0 of 0 people found this review helpful. Did you? |