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Custom Color Set
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66,934 Verified Client Reviews |
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DisappointedRequest was for lighter colour now colour is darker and no gold tone at all 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCaroline - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! We will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams. |
Waxy residueThis is my 2nd. Order. It left a horrible waxy residue. Had to wash my hair several times with Dawn. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Product everywhereWhen I got it opened I thought it looked well pack and couldn't wait to use it in a few weeks. Then I took the shampoo and conditioner out and the problem revealed itself. The bottle for ends wasn't too close properly and the. I got all over the bottom of the box and the bags of the other products. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJessica - Thank you for your feedback. We apologize for the disappointing experience you had with our packaging. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Most natural looking auburnSince I have started coloring due to graying hair, this formula has been the closest to my natural color than any other I have used. Being a red head all of my life, it has been a struggle to regain auburn. Most colors are geared for brunettes. This has been a treat. 0 of 0 people found this review helpful. Did you? |
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Hair colorThe selection I made was just what I was looking for. My hair has never been so soft and shiny. The color lasts and does not fade like the hair color you would buy over the counter. 0 of 0 people found this review helpful. Did you? |
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Perfect Auburn!I absolutely love the custom blend color that Britney made for me. I suggest sending in a photo so they can really see what they are working with beforehand. The packaging was so professional, the instructions were so easy. I honestly feel like I went to a salon! Thank you! 0 of 0 people found this review helpful. Did you? |
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Color lockThe Heart Lock It shampoo does as advertised; it locks in the color and gives shine to your hair. I have used other shampoos in the past and my color always washed out. With heart lock it, my color remains. Worth the price. 0 of 0 people found this review helpful. Did you? |
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Love my colorBest color I have had in forever!! I think I have found my new brand of color. May try a lighter shade in the summer but for now I’m am loving this color 😍👍 Thank you ! 0 of 0 people found this review helpful. Did you? |
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Thorough Application TrainingToday I had a very thorough training on how to apply color from Kelsey. I have never colored my own hair. She gave very clear instructions and made me comfortable with the process. I appreciate how she made me feel at ease and I'm looking forward to trying this on my own. 0 of 0 people found this review helpful. Did you? |
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Absolutely LOVE!!!I got my color kit in the mail this morning. Came home and applied right away. I adore this color! It's about as close to my natural color as I could possibly get without shaving my head and starting over, which is exactly what I was going for. The color is perfect, my hair is soft and silky, and best of all, I feel beautiful! Thank you! 0 of 0 people found this review helpful. Did you? |