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Custom Color Set
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66,934 Verified Client Reviews |
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Not great coverageThis is the second time I have used this color combination and for some reason it did not cover my gray very well at all. I think maybe the time to leave in was reduced because it was my second application. I only used it to cover my roots and it didn’t work so I am not sure if I will order again. It also made my hair feel very brittle and full of build up for weeks. I did not have that experience the first use. I did follow the rinsing instructions exactly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMelissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from us to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
Not satisfiedAlthough the color came out darker than what I expected, I did not mind it overall. However, my issue was mainly the aftermath. Once the dye was set in and ready to rinse off, I washed my hair until the water ran clear then I let it air dry. When my hair was for the most part, dry, there were parts that felt like they still had shampoo? so I rinsed out again, clear water and no shampoo was coming out nor in my hair, I towel dried and then and I did sleep with my damp hair this time. In the morning, my hair looked like I had put oil in it? it had a wet and sleek look and felt greasy. I wore my hair in a bun for the day as it was too late to do anything and went to work. I washed my hair the following morning and the "greasiness" seems to be washing off, not as prominent but still somewhat present. ( I do not tend to wash my hair daily, but will have to in order to get this residue out.) I have never had this experience before with hair dyes. Will not be purchasing this product moving forward. I have had much better results with cheaper products such as with Garnier and Revlon Excellence brands. I will be going back to those. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuby - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Nice color, bad damageWhile I was left with the color I expected, this burned my scalp and left my hair dry and brittle. My scalp hurt for days after the initial application. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsPatricia - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair colorNot happy, did not color all of my grey hairs, left my hair dried out....... 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSandy - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ReviewMy hair color did not come out as I wanted it too. My husband said there seem to be a purple color to it. I asked for my color to be adjusted. I really think in the past e Salon has done good, but this time around the color was off. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Love eSalonAbsoultly love the ease of color at home with eSalon. Price A+++. Shipping of my custom color A+. Packaging A++. eSalon makes color at home easy and fun. TRY it you will also Love It😉Thank you eSalon. 1 of 1 people found this review helpful. Did you? |
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Beautiful and Soft!I have naturally red hair with a little grey at the temples. Over the years, my hair has darkened and lost it's true red color. This product brings my red to life and makes it shine! And the softness- I do not know what they use, but my hair has never been so soft. Better than the salon!!! 0 of 0 people found this review helpful. Did you? |
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Happy!The latest batch of color I received is by far the closest match to my natural color as I have ever found. The ends didn't grab and turn gorilla fur black (yes, it happens frequently with other colors) Couldn't be happier! 0 of 0 people found this review helpful. Did you? |
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Love it all!The entire experience was great! First order had leaked and the customer service was great in sending me another. The entire coloring process was a breeze, thanks to the awesome instructions included. Color turned out great, and didn't have any missed spots (I have super long hair so that isn't always an easy feat)! 0 of 0 people found this review helpful. Did you? |
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Great experienceMy mother is a hairstylist so I have always been using salon brands to dye my hair. I moved to a different state last year and waiting for my mom to do my hair in between visits was torture. I decided to try this out and I was not disappointed. eSalon had the whole experience down to a science. I am looking forward to experiment with my hair color and give more reviews! 0 of 0 people found this review helpful. Did you? |