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Custom Color Set
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66,934 Verified Client Reviews |
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Root touch upThe grey has gone, wonderful 0 of 0 people found this review helpful. Did you? |
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love your productawesome product- just like the salon but 1/2 the price 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future. |
Hair feels great but don't like the colourI followed the instructions to the letter but my roots ended up redder than the ends. The ends are just brown when it should have been copper red. The quality of the products is really good though and my hair has been left shiny and healthy looking. It arrived presented in a lovely box. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsElizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
MehWell, I was really enthousiastic after my first purchase. I thought the color was absolutely gorgeous. For this second order, regarding my roots, I'm afraid I was not as convinced. Of course I know it's normal to have a less vibrant color on the roots than on the length, and that it'd be ill-advised to re-do the length every time. However, I felt this time the overall impression was a bit dull. Plus it doesn't really match the previous color. Sorry, but disappointment is in order. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsViva - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
Despite my complaintsDespite my complaints, the colorists just don’t want to make any changes to the color! The color is very drab and way too much ash looking. I took the color into my salon at home and found out the put blue in my color! I have never had blue in my coloring before, it has always been violet! This has been communicated but they still will not make the changes so addios esalon I will find a salon that will honor my wishes and does as I like and knows work for my hair! The shampoo and conditioner is great though! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good colorWhile I loved the color I got, I'm not happy with the gray coverage. Only lasted about 2 weeks. That's less time than the box color I usually buy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right! |
First time userI liked the over all color but the root color they provided was way too dark for the ends color. Round two is coming so we will see how it goes. Expecting a medium brown instead of a dark brown mixed with the red and mahongony. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color didn't workI gave the info needed to find my color but they didn't match it. Im very disappointed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWendy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |
If at first you don't succeedI tried eSalon for the first time in October and initially did not get the color I was going for. But eSalon definitely made it right. I received credit to place another order, adjusted the color, left notes and received responses for all my inquiries and alterations. An eSalon representative/colorist had even called me to go over my options and discuss what I would like in my next color. The order had been customized carefully and I am much happier with these results! My roots were still a little darker than I was hoping for but the difference between roots and ends looks as if it was an intentional style and I like the color of the ends so I am definitely ordering again in a few weeks! 1 of 1 people found this review helpful. Did you? |
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When your beautician is out of the shopWhen your beautician is out of the shop you can trust in LOVE ecolor! 0 of 0 people found this review helpful. Did you? |