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Custom Color Set
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66,934 Verified Client Reviews |
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This is the best so.farJust colored my hair. PERFECT... Now we will see if it fades fast or not. 0 of 0 people found this review helpful. Did you? |
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Loved itAsked foŕ a some specific adjustments & as usual customer service is amazing 1 of 1 people found this review helpful. Did you? |
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LOVE the ease of thisI'm still working on the color but I get compliments all the time at how beautiful my natural color is and how lucky I am to have it. 0 of 0 people found this review helpful. Did you? |
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Great Color and Excellent Customer Service.My initial review included three issues I'd experienced and unfairly blamed on eSalon. Joke was on me, because all of the issues were my fault, and were not the result of an allergy but of overbrushing with a fake Mason Pearson (go ahead, judge), me being a hot mess in the shower, and my naturally dry hair follicles (yech). What's most important was how eSalon and specifically, the graceful Porshawna, handled my sitch and my 'tude. They responded to my review directly on this site (tone was of concern and hope for rectification). They contacted me via telephone immediately. They refunded the price of the kit. And when I called them to come back for more because the kit actually worked magic they asked questions to make triple sure I hadn't had an allergic reaction (again, no allergy, refer to thefakemasonpearsonincidentthatwasmyfault). When I asked them if I could pay for the original kit cost, they wouldn't let me. Very few businesses demonstrate customer service at this level of excellence. Thank you! And, um, what's eSalon doing for Valentines Day? (becauseifeSalonwereapersonI'dwanttotakethemtodinner) 96 of 103 people found this review helpful. Did you? |
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Shape of permanent color bottleYou have made the opening of the color bottles larger than they were in the past. I have found now that the larger opening is a problem when pouring into the plastic developer bottle. Which has a small opening. The past 2 times I've mixed these the permanent color has spilled over onto my counter. Not sure why you changed that. Also the shampoo and conditioner packets are much harder to open in the new design. 2 of 2 people found this review helpful. Did you? |
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Not the colour I ordered. But Still good!I followed the instructions step by step and asked for the light Ash Blonde. It didn't come out as light as I wanted it and turned out quite dark. However I still really liked the colour. It is basically my natural hair colour that I haven't seen in years! Not a block colour either looks like I have highlights and low lights. Just a shame that it wasn't exactly the right colour... 1 of 1 people found this review helpful. Did you? |
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Great!Very impressed. Perhaps a tad too dark but we can fix this! 0 of 0 people found this review helpful. Did you? |
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Great coloring product still, but the shampoo packet is a pain in the showerThe packet doesn’t tear right; the hole wasn’t big enough to extrude the shampoo out. I didn’t want to leave the shower dripping wet to find scissors either. Needless to say, I kept the water running longer than I should while I struggled to re-tear the packaging. (Ditto the conditioner.) 1 of 2 people found this review helpful. Did you? |
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Failed twiceI love the service of the company and quality of the product, however I have used it twice with 1 adjustment and both times I am disappointed with the results. I don't think i will continue to use this service. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsRachel - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Nope.I’ve colored my hair for quite awhile so this isn’t like my first time doing this. My roots are almost black and there is a distinct line in my hair where you can see the 2 separate applications of (the roots and the ends) colors. I even shortened the time I had it in my hair and it still came out incredibly too dark. So I won’t be ordering any more from eSalon. 2 of 2 people found this review helpful. Did you? |
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Response From Our ExpertsStephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right! |