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Custom Color Set
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66,736 Verified Client Reviews |
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Not happyColour faded away from my hair after washing my hair in a 1 week 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi Jalika! We are sorry to hear your color faded after 1 week. Please check your emails, so we can help you further. |
Past colorMy past color had too much brown not enough blonde copper red. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Two different coloursI got my new box and only had time to color my hair now. I received two different colours, one red and one brown. Unfortunately I only picked it up a bit to late and started with the red. My grey roots is now an orange red colour while the rest of my hair is dark brown!!! This is a total mess. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Yvonne. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color setExcellent color!! 1 of 1 people found this review helpful. Did you? |
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The worstI’ve never had a color problem before- but this time oh my goodness it’s awful. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLayla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Root Touch-upI received my root touch-up and used it to get rid of the pesky grays. I had shared pictures and explained my desire to be able to touch up the roots in between salon visits. Initially, the color seemed perfect but faded after a few washes. I contacted a color specialist, and she adjusted my color. Looking forward to trying it! 0 of 0 people found this review helpful. Did you? |
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Love this product, the bestI love this product, the color is perfect and last very long, doesn’t smell strong and the package with my name on it looks great The customer service is amazing 1 of 2 people found this review helpful. Did you? |
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More goldenI like the colour that it has given me but I think I need more golden tones for a brighter look. The response I got for changing my desired look was great and the help they gave me was excellent - thank you for your service 0 of 0 people found this review helpful. Did you? |
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In UseNo result as yet 0 of 0 people found this review helpful. Did you? |
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PrettyThe color was perfect, matched my hair color and looked to cover up grays however it seemed to wash out or fade easily. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsWe’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |