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Custom Color Set
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66,637 Verified Client Reviews |
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Color Did not StickI asked for a color adjustment, which was done. However, the color completely washed out after letting it sit for 45mins and I am now left with a head full of gray hairs immediately after a color. This is super frustrating! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAvery - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Just started using it.The ammonia was to much and my skin is very sensitive. Started to get burning sensation on my scalp. Had to wash it out immediately. I ended up giving my second batch of coloring to a friend. I won't be ordering again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Doris, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Found the perfect color !I love eSalon. My first order, choosing from the color samples, wasn't at all what I was aiming for. I sent customer service an email with my concerns and they were wonderful. They set up a phone call with the colorist and I was able to explain what I was looking for. The second coloring was much better but still needed a few tweaks. Again they listened and adjusted and on the third try it was perfect ! Exactly what I was looking for. And the grey, or rather white, in my hair is covered and stays covered ! It's truly wonderful. It does not wash out like I have had in the past, even with salon dyed hair. Towards the time I need to re-dye my hair, it gets lighter but the white hairs do not come through. So when the color fades a bit it just looks more like highlights instead of grey/white. I am a 100% happy customer 3 of 3 people found this review helpful. Did you? |
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Carrot topI am NOT dark blonde. I’m Ron Weasley. I’m going to go back color my own hair. At least when I did it myself I was actually blonde. 🙄 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsShala - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Love thisColour is lovely, everything you need in the kit and makes my hair shiny and soft 1 of 1 people found this review helpful. Did you? |
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This color is amazing!I love this product, the color match is perfect and the process is easy! 0 of 0 people found this review helpful. Did you? |
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AmazingI asked for my colour to be lightened a tiny bit and honestly I didn’t even know if what I’d asked for made sense but it is literally perfect. Thanks so much 0 of 0 people found this review helpful. Did you? |
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Exactly what I wanted!My hair (naturally brown with a few grays) always ends up brassy/red. I was skeptical that I’d ever find an at-home color that truly works. But, I decided to give this a try, and I’m sooo pleasantly surprised! This color is truly ash brown, and covered all of my grays. I’m so happy I tried this! 0 of 0 people found this review helpful. Did you? |
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A big thanks for this excellent productLovely colour! 0 of 0 people found this review helpful. Did you? |
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Did not cover gray well 😔I wanted to love this, but unfortunately it did not cover my grays very well at all. It’s definitely better than before I dyed it but you can see the orange-ish color instead of dark brown on the gray. It’s seems healthier than after I use other products which is fantastic. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCharlie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help! |