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Custom Color Set
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66,754 Verified Client Reviews |
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DisappointedVery nice package but disappointed with the results. Not what I was expecting. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAly P. - Thank you for your feedback! We’re so sorry to hear that you're disappointed by the result of your hair colour. We would love to work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. We want to make this right! |
Amazing colorHello, I wanted to get rid of my gray and have some pizazz (sp?) again. I am not all gray but mostly framed around my face. Instead of following instructions from esalon to do my gray hair first I do it last! This results in my hair looking highlighted without the expense and fuss! I LOVE it and I've received numerous compliments but best of all I feel vibrant again! 0 of 0 people found this review helpful. Did you? |
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Fades and low coverageWhen new on the colour is perfect, but it fades after only a few washes. It didn't cover the pre coloured strip of dark colour in my hair which I wasn't surprised about and they did send me a complimentary darker colour to try again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKLEM - Thank you for your feedback! We're truly sorry that your first order didn't meet your expectations. We hope your adjusted formula will better suits your needs. If you have any questions or would like to consult a colourist, we'd be happy to help. Thanks for choosing eSalon! |
Demi permanent-soft blackI absolutely loved all the packaging, the custom shade was great, but this was my first time using a demi permanent, so maybe im just unsure of how long a demi should last, but the very first time I washed my hair, 3 days after colouring, I was almost back to the colour my hair was before coloring. I used the rest of the shampoo/conditioner that came with my kit, and only used mildly warm water. By the 2nd shampoo, the colour was completely gone from my hair. I was so disappointed that the soft black shade was gone so quickly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSuzanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Took a chance and so glad I did!I'm so glad I took a chance and tried eSalon. I love getting "good" mail and the color fights my grays. The box is adorable and I do love that handy sticker they include (hey, it's the small things in life!). My before and after is huge. My hair is so soft and shiny after I color it. Thank you eSalon. You're awesome! 2 of 2 people found this review helpful. Did you? |
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Order not receivedI still haven’t received my order. This is the second order I was forced to place, as the company withdrew the money and claimed it had already been shipped, so I was no longer able to cancel it. Now it’s been over two weeks, and the order hasn’t even been handed over to the parcel delivery company. Very disappointed with the service so far. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHi there! We are sorry to hear your order hasn't arrived. Please check your emails, we got back to you to help you further. |
Excellent colorGreat color for me and my daughter 2 of 2 people found this review helpful. Did you? |
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Love, love, love this color!This is a perfect color, and so easy to use! 2 of 2 people found this review helpful. Did you? |
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Color hairlove color hair 1 of 1 people found this review helpful. Did you? |
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My hair color is perfect for meMy hair color does not turn brassy I just like it thank you 0 of 0 people found this review helpful. Did you? |