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Custom Color Set
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67,054 Verified Client Reviews |
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Dark brown copperThe roots turned out much darker and were more of a burgundy colour. Very dark. Almost looks black the first few days. Ends quickly faded leaving the overall colour looking patchy. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lauren, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color too dark.I don't know why but my color turned out too dark this last go round. Please insure I get my usual medium blonde next time. Thanks 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Rosalind, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Terrible customer serviceThe product is good and very good quality. But their cusromer service is terrible, they ignore my email and no response at all. I ordered once and unfortunately the color didn't work out. It was my mistake because I forgot to cancel, however not even a heads up from them that the renewal was coming up. I email them, no response and they decided to ship the product and charged me £27. I will make sure I never buy from you again 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Natalia, sorry for any confusion and any inconvenience! We did receive your email on the day of processing the order, but we would advise calling us when you need an order canceled on the same day. That way, you're speaking to a customer service representative immediately who can look into this. Our email response time can take a day or so. We do actually send a reminder 5 days before processing an order, just to let you know of the scheduled upcoming order. As we hadn't heard from you before processing, we thought we were OK to make and ship your order as part of your Flex-Plan. I've received your email and will advise you on the next steps via email. Keep an eye on your inbox. Sorry again for any inconvenience! |
Please cancel my subscriptionMy hair is breaking out badly. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsFrankie - We are so sorry to hear that! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Super inpressed!Really impressed with eSalon! My hair feels and looks like it’s been professionally dyed every time. The colour lasts so well, and I’ve had so many compliments. I’m on my 4th order now and won’t be going back to the salon — there’s just no need! Thank you! 3 of 3 people found this review helpful. Did you? |
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AmazingFirst time I have ever colored my own hair . WOW ! I sent a photo of what my hair looked like and one of what I wanted . The results : exactly what I wanted ! Excellent product and service ! I will Be using this for a long time !!!! Highly recommend! 2 of 2 people found this review helpful. Did you? |
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Want it to work but???I don't get it. The gray just doesn't get covered and the rest of the hair gets all the color??? I am at a loss. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Charmaine, We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Root color very far off. Over all color loos awful after 5 washesI would not recommend anyone do this color. For one it isn’t permanent. It’s supposed to last 25-28 washes. My hair is turning pink vrs a beautiful red. The root color was incredibly darker and didn’t match at all. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsHello Jennifer, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Perfect!My most recent color mixture is flawless! Mindy mixed it, and idk what’s a smidge different- but it’s perfect!! No warmth in my roots at all, but also not jet black- which is too harsh AND my grays are hidden well. I’m super happy! Thanks Mindy! 2 of 3 people found this review helpful. Did you? |
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Excited 😊Everything was perfect.. i loved receiving my first order..all packaged up just for me... and I can't wait to try this out ! 🤗 0 of 0 people found this review helpful. Did you? |